Te Whakahaere Huringa Whakahaere
Ko te whakahaere huringa whakahaere he tukanga kua whakaritea mō te arahi, te whakahaere, me te whakaū i ngā huringa i roto i tētahi whakahaere kia taea ai te whakatutuki i ngā whāinga rautaki me te iti o te mōrearea me te ātete. I roto i tētahi taiao pakihi e piki haere ana te hihiri—e tohuhia ana e ngā whanaketanga hangarau, te nekehanga o ngā whanonga kiritaki, ngā ture hou, me te whakataetae o te ao—ko ngā whakahaere ka taea te urutau tere ka kaha ake te manawanui me te hiranga. Heoi, ehara i te mea ko te nekehanga hanganga, ko te whakakapi pūnaha rānei te huringa. Ka pā tonu te huringa ki te tangata: ngā tikanga, ngā huarahi mahi, te tuakiri, te ahurea, me te wairua haumaru. Koia te take he pūkenga matua te whakahaere huringa mō ngā kaiārahi whakahaere o ēnei rā.
Te Tikanga me te Whānuitanga o te Huringa
He maha ngā āhua o te huringa whakahaere. Kei roto i ngā huringa rautaki ko ngā panonitanga o ngā tauira pakihi, te whānui o te mākete, ngā hanumitanga me ngā hokonga rānei. Kei roto i ngā huringa hanganga ko te whakahounga o ngā wāhanga, te whakaiti i ngā paparanga whakahaere, te whakatū rānei i ngā waeine hou. Kei roto i ētahi atu panonitanga ko ngā panonitanga tukanga me te hangarau, pērā i te whakatinanatanga ERP , te aunoatanga ratonga, te whakamahinga o te AI, me te panonitanga matihiko mai i te tīmatanga ki te mutunga. Hei tāpiri, ko ngā panonitanga ahurea me ngā panonitanga whanonga—pērā i te whakatenatena i te mahi tahi whakawhiti-mahi, te whakanui ake i te kawenga, te whakatinana rānei i tētahi ahurea mahi e aro ana ki te kiritaki—koinei ngā mea tino uaua engari he mea tino nui.
Ko te whānuitanga o te whakahaere huringa e horapa atu ana i tua atu i te whakapuakitanga noa i ngā kaupapa here hou, tae atu ki te whakamahere, te whakawhitiwhiti kōrero, te whai wāhi a ngā kaipupuri hea, te whakawhanake i ngā pūkenga, te whakapakari ahurea, te whakahaere pānga, me te aromatawai angitu. Ki te kore he whakahaere whai hua, ahakoa ngā huringa rautaki tika, ka kore e angitu i te wāhanga whakatinanatanga.
He aha i maha ai te korenga o te huringa?
He maha ngā kaupapa whakarerekētanga e rahua ana, ehara i te mea nā te kino o te whakaaro, engari nā te mea kāore i arohia ngā āhuatanga tangata me te whakatinanatanga. Ko ētahi o ngā take noa ko:
1. Te kore o te hiahia tahi. Kāore ngā kaimahi e kite i tētahi take nui e tika ai kia puta he huringa i nāianei, nō reira ka whiriwhiria e rātou te piri ki ngā tikanga tawhito.
2. Te whakawhitiwhiti kōrero koretake. Mā ngā karere koretake, kore mārama, kore hangarau rawa rānei ka ara ake ngā kōrero pakiwaitara me te kore whakawhirinaki.
3. Kāore te kaiārahi i te whakakotahi. He tautoko tā te kaiwhakahaere matua, engari kāore ngā kaiwhakahaere rārangi e whakatenatena i ā rātou tīma, he rerekē rānei.
4. Kāore e whakahaerea te ātete. Ka akiakihia e ngā whakahaere te huringa me te kore e mārama ki ngā āwangawanga a ngā kaimahi, pērā i te wehi kei ngaro ngā mahi, ngā tūranga, ngā pūkenga rānei.
5. Kāore he tautoko pūkenga, ā, rauemiE tonoa ana ngā kaimahi ki te mahi i ngā huarahi hou, me te kore whakangungu, taputapu, wā urutau rānei.
6. Kāore he whakakaha. Whai muri i te whakatinanatanga tuatahi, ka hoki ngā whakahaere ki ngā tikanga tawhito nā te mea kāore he ine, he utu, he mana whakahaere rānei hei whakamana i te huarahi hou.
Mā te mārama ki ngā pūtake o ēnei rahunga ka āwhina i ngā whakahaere ki te whakarite i tētahi huarahi pono ake, ā, ngākau atawhai ake hoki.
Ngā Mātāpono Matua o te Whakahaere Huringa
Kia whai hua ai ngā huringa, me piri ngā whakahaere ki ngā mātāpono e whai ake nei:
– Te aro ki te tangata. Ka angitu te huringa ina mārama te tangata, ina whakaae, ā, ina kaha hoki ki te whakatinana i ngā huarahi hou.
– Kua whakaritea engari kua urutau. He mea nui te whakamahere, engari me rite ngā whakahaere ki te whakarerekē i ā rātou rautaki i runga i ngā urupare mai i te mara.
– Mārama, ā, e rua ngā taha. Ehara i te mea ko te tuku kōrero anake te kaupapa o te whakawhitiwhiti kōrero, engari ko te whakarongo anō hoki.
– Me tautokona e ngā raraunga me ngā whāinga mārama. Me tautuhi ngā whāinga, ngā tohu, me ngā painga kia kore ai te huringa e noho hei pepeha noa iho.
– Te ōritetanga o ngā kaupapa here me ngā whanonga a te kaiārahi. Me noho ngā kaiārahi hei tauira ora mō te huringa e hiahiatia ana.
Ngā Wāhanga Whānui o te Whakahaere Huringa
Ahakoa he maha ngā tauira, ko ngā wāhanga o te huringa ko ēnei e whai ake nei:
1. Te Tātaritanga me te Whakatau i te Aronga
Ka tīmata ngā whakahaere mā te mārama he aha i hiahiatia ai te huringa. Ka taea te tātari i runga i te mahi, te urupare a te kiritaki, ngā mōrearea whakahaere, ngā au o te mākete rānei. Mai i reira, ka whakatūria he tirohanga mō te huringa, te whānuitanga, ngā kaupapa matua, me te take pakari mō te huringa. I tēnei wā, he mea nui kia mārama te tautuhi i te raruraru hei aro atu kia tika ai te otinga.
2. Te Mahere a ngā Kaiwhaiwāhi
He rerekē te awe o ia panonitanga ki ngā rōpū, ā, he rerekē te nui o te awe: ngā kaiwhakahaere, ngā kaimahi whakahaere, ngā uniana, ngā kiritaki, ngā kaihoko, me ngā kaiwhakahaere ture. Mā te mahere a ngā kaipupuri hea ka āwhina i ngā whakahaere ki te whakatau i ngā rautaki whakawhitiwhiti kōrero, ngā rautaki whakauru, me te whakaiti i te ātete. Hei tauira, me nui ake te tautoko e hiahiatia ana e ngā rōpū tino pāngia i ngā rōpū kāore i te tino pāngia.
3. Te Whakamahere Huri
Me whakauru ki te mahere whakarerekētanga te maramataka, ngā mōrearea, rauemi, rautaki whakawhitiwhiti kōrero, hiahia whakangungu, mahere whakawhiti tukanga, me ngā inenga angitu. I roto i te nuinga o ngā wā, me waihanga e ngā whakahaere he mahere "wikitoria tere" kia kite wawe ai ngā hunga whakarongo o roto i te ahunga whakamua tūturu.
4. Te Whakawhitiwhiti Kōrero me te Whai Wāhi
Mā te whakawhitiwhiti kōrero whai hua ka whakautua ngā pātai e mau tonu ana i roto i ngā hinengaro o ngā kaimahi: He aha te mea e rerekē ana? He aha te pānga ki ahau? Āhea ka puta? He aha te tautoko e whakaratohia ana? Ko te whai wāhi ko te whakarato wāhi mō ngā kaimahi ki te whai wāhi mai—hei tauira, mā roto i ngā wānanga kōrero, ngā awheawhe whakapai ake tukanga, ngā kaupapa whakamātautau rānei. Ina whai wāhi ngā kaimahi, ka heke te ātete.
5. Te Whakahaere Whakatinanatanga me te Whakawhiti
I tēnei wāhanga, ka whakatinanahia ngā panonitanga e ngā whakahaere mā te āta haere, mā te wā kotahi rānei, i runga i te uauatanga me te mōrearea. He mea nui te whakahaere whakawhiti kia mau tonu ai ngā mahi i te wā e whakatinanahia ana te huarahi hou. Hei tauira, ina whakarewahia he pūnaha hou, me whakatū e ngā whakahaere he tīma tautoko, he SOP rangitahi, me te whakaputa i ngā tikanga whakapiki.
6. Te Whakapakari me te Aromatawai
Kāore te huringa e oti ina whakatūria he pūnaha hou, ina whakatūria rānei he hanganga hou. Me whakakaha ake te huringa mā te aromatawai, te ine i te mahi, te whakangungu, me te whakarerekē i ngā kaupapa here HR pēnei i ngā KPI, ngā utu, ngā whakatairanga, me te kimi kaimahi. Mēnā ka "whakawhiwhia" ngā whanonga tawhito, ka hoki anō te whakahaere ki tōna tīmatanga.
Te Tūranga o te Kaiārahi me te Ahurea
Ko te kaiārahi te pūtake o te huringa. Me noho hei kaitautoko kaha ngā kaiārahi: te whakapuaki i te moemoeā, te whakatau uaua, te whakarato rauemi , me te ārahi mā te tauira. Hei tāpiri, he mahi nui tā ngā kaiwhakahaere raina nā te mea ka taunekeneke tika rātou ki ngā kaimahi i ia rā. Ki te kore ngā kaiwhakahaere e mārama, e tautoko rānei i te huringa, ka mutu te karere mai i te tihi ki te taumata whakaaturanga.
He wāhi anō tā te ahurea whakahaere . Ko ngā ahurea e tuwhera ana ki te ako, e mahi tahi ana, e hiahia ana ki te whakamātautau, ka tere ake te urutau. I tetahi atu taha, ko ngā ahurea e whiu ana i ngā hapa, he tino whakarōpū, he kore whakawhirinaki rānei, ka puhoi ake te huringa, ka nui ake te pakanga. Nō reira, me aro tonu te whakahaere huringa ki ngā uara, ngā tikanga, me ngā whanonga mahi, kaua ko ngā tikanga ōkawa anake.
Rautaki Whakahaere Ātete
He mea tūturu te ātete. Tērā pea ka ātete ngā kaimahi nā te wehi, te kore mārama, te whakaaro kua peia rātou, te kore rānei i angitu ngā huringa o mua. Ko ētahi rautaki e whai hua ana ko:
– He mārama, he māmā, he tika hoki te whakaako me te toro atu.
– Te whakauru i ngā "toa" o te huringa mai i ngā taumata rerekē hei kaiwhakahaere mana.
– Whakarato whakangungu me te tautoko hangarau kia mōhio ai ngā kaimahi he matatau rātou.
– Whakaratohia he wāhi kōrero hei whakahaere i ngā āwangawanga me ngā whakamārama.
– Whakahāngaitia ngā kaupapa whakatenatena me ngā KPI ki ngā whanonga hou e tumanakohia ana.
– Whakahaerehia te kawenga mahi i te wā whakawhiti hei ārai i te ngenge o ngā kaimahi.
Mā tēnei huarahi ka huri te ātete hei whai wāhitanga.
Ngā Tohu o te Angitu o te Huringa
Me ine te angitu o te whakahaere huringa mā te whakamahi i ngā tohu taurite, hei tauira:
– Te mahi pakihi: te pikinga o te moni whiwhi, te whai huatanga o te utu, te kounga o te ratonga, te hua rānei.
– Te tutuki i ngā tukanga: te taumata o te whakauru i ngā SOP hou, te whakamahinga o te pūnaha, me te kaupapa whakahaere.
– Ngā tohu HR: te whai wāhi mai, te pai o te mahi a ngā kaimahi, te tere o te hurihanga o ngā kaimahi, me te rite o ngā pūkenga.
– Wheako kiritaki: NPS, wā urupare, maha o ngā amuamu, te pupuri kiritaki rānei.
– Te pumau: mēnā ka mau tonu ngā huringa i muri i ngā marama 6–12, ā, ka noho hei tikanga hou.
Mā ēnei inenga ka āwhina i ngā whakahaere ki te aromatawai mēnā kei te "ora" ngā huringa i roto i te oranga o ia rā.
Te Katinga
Ehara te whakahaere huringa whakahaere i te kaupapa kotahi-wā, engari he haerenga rautaki e hiahia ana ki te kaiārahi kaha, te whakawhitiwhiti kōrero pono, te whai wāhi a ngā kaimahi, me te whakapakari mō te wā roa. Ka māramahia te huringa angitu, ka whakaaetia, ka whakatinanahia tonutia kia noho rā anō hei huarahi mahi hou. I tēnei wā o te koretake, ka pai ake te rite o ngā whakahaere e matatau ana ki te whakahaere huringa ki te aro atu ki te whakararuraru, ki te whakamahi i ngā whai wāhitanga, me te hanga whakataetae pumau. Mā te huarahi kua whakaritea, e aro ana ki te tangata, ehara te huringa i te tūmomo riri, engari he taputapu mō te tipu me te whanaketanga.
