Ngā Mātāpono Taketake o te Whakahaere Whakahaere
Ko te whakahaere whakahaere ko te tukanga o te whakahaere i ngā momo rauemi—te tangata, te wā, te mōhiohio, me te pūtea—kia tutuki ai ngā whāinga whakahaere me te whai hua. I roto i tētahi taiao e tere hurihuri ana, me whai whakahaere ngā whakahaere e aro ana ki ngā hua anake, engari me pēhea hoki te whakatutuki i aua hua: mā roto i ngā hanganga mārama, te kaiārahi tika, te ahurea mahi hauora, me te whakatau kaupapa e ahu mai ana i ngā raraunga. Ka matapakihia e tēnei tuhinga ngā mātāpono taketake o te whakahaere whakahaere ka taea te whakamahi ki ngā horopaki rerekē, tae atu ki ngā kamupene, ngā whare wānanga, ngā whakahaere kore-moni, me ngā tari kāwanatanga.
1. Te Mārama o te Tirohanga, te Kaupapa, me ngā Whāinga
Ko te kaupapa matua ko te mārama o te ahunga. E whakaahua ana te moemoeā i te āhua pai o te heke mai hei whakatutuki, e whakamārama ana te kaupapa i te take o te oranga o te whakahaere me te huarahi whānui ki te whakatutuki, ko ngā whāinga ia he whakatutukitanga motuhake. Ki te kore ēnei e toru, ka ngāwari te wehewehe me te kore e taurite ngā mahi a te whakahaere.
Ko ngā whāinga pai he mea ine i te nuinga o te wā. He maha ngā whakahaere e whakamahi ana i te huarahi SMART (Specific, Measurable, Achievable, Relevant, Time-bound). Hei tauira, me whakamaori te "whakapai ake i te makona o te kiritaki" ki tētahi whāinga pumau ake, pērā i te "whakanui ake i ngā kaute makona o te kiritaki mai i te 4,1 ki te 4,5 i roto i ngā marama e 6." Mā te mārama o ngā whāinga ka mārama ngā mema katoa o te whakahaere ki ngā kaupapa matua, ā, ka whakaiti i ngā taupatupatu i puta mai i ngā whakamaoritanga rerekē.
2. Te Whakamahere Pūnaha
Ko te whakamahere te piriti i waenga i ngā whāinga me ngā mahi. Ehara i te mea ko te whakahaere kaha anake te mea e kaha ana te mahi, engari ko te mea e mahi ana i te huarahi tika. Kei roto i te whakamahere ko te whakatū rautaki, te whakawhanake i ngā kaupapa mahi, te tohatoha rauemi , me te tautuhi i ngā tūponotanga me ngā whai wāhitanga.
Ka taea te wehewehe i te whakamahere ki te wā roa (rautaki), te wā waenga (rautaki), me te wā poto (whakahaere). I te taumata rautaki, ka whakatauhia e te whakahaere tōna tūranga me ngā rautaki matua. I te taumata whakahaere, ka whakatūhia e te whakahaere ngā mahi o ia rā, ngā rārangi wā, me ngā paerewa mahi. He ngāwari tonu te whakamahere pai: ka taea te urutau ki ngā huringa o te mākete, ngā ture, te hangarau, me ngā hiahia o ngā kaipupuri hea.
3. Te Whakarite: Te Hanganga, Ngā Tūranga, me te Whakaritenga
Kia oti te hanga i tētahi mahere, me whakarite e te whakahaere āna mahi. Kei roto i tēnei ko te whakatū i tētahi hanganga whakahaere, te tuku mahi, te tuku mana, me ngā tikanga whakarite. Mā te hanganga tika ka pai te rere o te mahi, ā, ka whakarite hoki i te kawenga.
Me mārama te tautuhi i ngā tūranga: ko wai te kawenga, ko wai te kaiwhakatau, ā, ko wai te tautoko. He maha ngā whakahaere e whakamahi ana i ngā taputapu pēnei i te RACI (Kawenga, Kaute, Ka Kōrero, me te Whai Kōrero) hei whakamārama i ngā tūranga. He mea nui hoki te mahi tahi kia kore ai ngā wāhanga mahi e mahi takitahi. Ka taea te whakatutuki i te mahi tahi mā roto i ngā hui auau, ngā pūnaha pūrongo, ngā tikanga whakahaere paerewa (SOP), me ngā tūāpapa mahi tahi.
4. Te Kaiārahi me te Aronga (Te Arataki)
Ehara i te mea ko ngā pūnaha anake te kaupapa o te whakahaere, engari ko ngā tāngata anō hoki. Ko te kaiārahi te kaha ki te awe me te ārahi i ngā tāngata ki tētahi whāinga whānui. Ka taea e te kaiārahi whai hua te ārahi mā te tauira, te hanga whakawhirinaki, te whakawhitiwhiti tohutohu, me te waihanga i tētahi taiao mahi e pai ana mō te hua.
Ka rerekē pea ngā momo kaiārahi i runga i te āhuatanga. I roto i te wā raruraru, me tere ake te momo kaiārahi. I roto i te whanaketanga rōpū, he maha ngā wā ka whai hua ake ngā momo whakangungu me te whai wāhi. Ko tētahi mātāpono matua ko te whakatairanga a te kaiārahi i te whai wāhi me te wairua o te mana whakahaere. Ina rongo ngā mema o te rōpū e rangona ana, e whai mana ana hoki, ka kaha ake tā rātou mahi me te auaha.
5. Whakawhitiwhiti Kōrero Whai Hua, Mārama hoki
Ko te whakawhitiwhiti kōrero te toto ora o tētahi whakahaere. Mā te whakaroa, te kore oti, te whakaaro pōhēhē rānei o ngā kōrero ka arahi pea ki ngā hapa, ki ngā taupatupatu, me te heke o te hihiri. He rua ngā huarahi o te whakawhitiwhiti kōrero pai: ehara i te mea ka tukuna noa ngā tohutohu engari ka whakaratohia hoki ngā whai wāhitanga mō ngā urupare.
He kaupapa nui anō hoki te māramatanga, inā koa mō ngā huringa kaupapa here, ngā aromatawai mahi , me te whakatau kaupapa. Ehara i te mea ko te māramatanga te whakaatu i ngā mea katoa i te aroaro o te marea, engari ko te whakapuaki i ngā mōhiohio e tika ana i te mārama me te wā tika. Ina whai hua te whakawhitiwhiti kōrero, ka pai ake te mahi tahi, ā, ka whakaitihia te koretake.
6. Te Whakahaere me te Aromatawai Mahi (Te Whakahaere)
Ko te mātāpono e whai ake nei ko te whakahaere. Ehara i te mea ko te aroturuki noa iho te whakahaere, engari ko te whakarite kia mau tonu ngā mahi a te whakahaere i te huarahi tika. Ka tutuki tēnei mā te whakatū i ngā tohu mahi, te aroturuki i te ahunga whakamua, ngā arotake ā-roto, me te mahi i ngā mahi whakatika.
Ko ngā tohu mahi ka taea te whakamahi hei KPI (Ngā Tohu Mahi Matua), hei OKR (Ngā Whāinga me ngā Hua Matua), hei ine rānei i ngā mea e hiahiatia ana. He mea nui, me whai pānga ngā tohu ki ngā whāinga o te whakahaere, ā, me taea hoki te whakamahi. Mā ngā aromatawai auau ka āwhina i ngā whakahaere ki te kite i ngā mea e mahi ana, ngā mea kāore e mahi ana, me te take hoki. Mai i reira, ka taea e ngā whakahaere te whakapai tonu.
7. Te Whai Hua me te Whai Hua o te Whakahaere Rauemi
He iti tonu ngā rauemi e pā ana ki te whakahaere whakahaere. Nō reira, me taurite te whai huatanga (te whakamahi i ngā rauemi kia iti rawa) me te whai huatanga (te whakatutuki i ngā whāinga tika). Ka ngaro pea te kounga i ngā whakahaere e whai ana i te whai huatanga anake; i tetahi atu taha, ka kore e mau tonu ngā whakahaere e whai ana i te whai huatanga anake me te kore e whakahaere i ngā utu.
Ko te whakahaere rauemi e kapi ana i te tahua, te hoko, te whakahaere wā, me te tiaki rawa. I roto i te horopaki HR, kei roto i tēnei ko te kimi kaimahi, te whakangungu, te whakawhanake pūkenga, me te whakahaere taranata. Ko te kaupapa matua ko te whakanoho i ngā tāngata tika ki ngā tūranga tika, me te whakarite kei a rātou te tautoko hei whakawhanake.
8. Te Ahurea Whakahaere me ngā Tikanga Mahi
Ko te ahurea whakahaere ko ngā uara, ngā tikanga, me ngā whanonga e hanga ana i ngā whanonga mahi. Ka akiaki te ahurea pai i te mahi tahi, te ngākau pono, me te ako. I tētahi atu taha, ka taea e te ahurea kino te whakatipu i ngā mahi tōrangapū tari, te kore whakawhirinaki, me te ātete ki te huringa.
He pou nui anō hoki ngā tikanga matatika. Mā te whakahaere tikanga matatika ka whakarei ake i te ingoa o tētahi whakahaere, ka hanga hononga roa hoki ki ngā kiritaki, ki ngā hoa mahi, me te hapori. Kei roto i ngā tikanga matatika te pono, te kawenga, te piri ki ngā ture, me te manaaki tika i ngā mema o te whakahaere. I te wā roa, he maha ngā wā ka noho te ahurea me ngā tikanga matatika kaha hei painga whakataetae e uaua ana ki te tārua.
9. Te Whakatau me te Mōrearea e Hangai ana ki ngā Raraunga
Kaua ngā whakataunga whakahaere e ahu mai i te māramatanga anake, engari me whakakaha ake mā te raraunga me te tātari. Ka ahu mai pea ngā raraunga i ngā pūrongo pūtea, i ngā rangahau a ngā kiritaki, i ngā aromatawai mahi, tae atu ki ngā au o te ahumahi. Mā te raraunga, ka taea e ngā whakahaere te whakaiti i te whakaaro pōhēhē me te whakapai ake i te tika o ngā whakataunga.
Hei tāpiri atu ki tēnā, me aro nui ngā kaiwhakahaere o ēnei rā ki te whakahaere mōrearea : te tautuhi i ngā raruraru pea, te aromatawai i ō rātou pānga, me te whakawhanake i ngā mahere whakaiti. Ko ngā mōrearea he pūtea, he whakahaere, he ingoa pai, he ture, he haumarutanga mōhiohio rānei. Kāore ngā whakahaere pakeke e aro noa ina puta he raruraru, engari ka whakatinanahia hoki te aukati me te whakarite mai i te tīmatanga.
10. Te Whakapai Tonu me te Urutau
Kei te huri haere tonu ngā taiao whakahaere. Nō reira, ko te kaupapa matua whakamutunga ko te whakapai tonu. Me whakawhanake e ngā whakahaere he tikanga mō te aromatawai i ngā tukanga, te whakaae urupare, me te whakamātau i ngā huarahi hou, pai ake. Ko ngā huarahi pēnei i te PDCA (Plan-Do-Check-Act) e whakamahia ana hei whakarite i te whakapainga pūnaha.
Ko te urutau ko te kaha ki te whakamahi i te hangarau, te whakarerekē i ngā tukanga mahi, me te urupare ki ngā hiahia o te kiritaki me te hapori. Ko ngā whakahaere urutau he kaha ake te ātete ki ngā pēhanga o waho, ā, ka taea hoki te whakamahi i ngā whai wāhitanga hou i ngā kaiwhakataetae.
Te Katinga
Ko ngā mātāpono taketake o te whakahaere whakahaere—mai i te mārama o te kaupapa, te whakamahere, te whakarite, te kaiārahi, te whakawhitiwhiti kōrero, te whakahaere, tae atu ki te ahurea me te urutau—he hononga ā-iwi, ā, kāore e taea te tū takitahi. Ko ngā whakahaere angitu ko ērā e whakataurite ana i ngā pūnaha me ngā tāngata: he hanganga mahi mārama, me te hanga i te whakawhirinaki, te mahi tahi, me ngā tikanga matatika i te wā kotahi. Mā te whakamahi tonu i ēnei mātāpono, ka pai ake te rite o ngā whakahaere ki te whakatutuki i ā rātou whāinga, ki te whakatere i ngā huringa, me te tipu pumau.
