Indima Yokuxhumana Okuphumelelayo Ekuphatheni
Ukuxhumana okuphumelelayo kuyisisekelo sokuphatha okuphumelelayo. Kuyikhono elibalulekile eliqhuba ukusebenza kahle kwenhlangano, lithuthukise ubudlelwano, futhi likhuthaze isiko elihle lomsebenzi. Esimweni sebhizinisi sanamuhla, lapho ukuncintisana kukhulu khona futhi ushintsho luhlala lukhona, ikhono lokudlulisa ulwazi ngokucacile nangokukholisayo lingenza umehluko phakathi kwempumelelo nokwehluleka. Kulesi sihloko, sizohlola indima yokuxhumana okuphumelelayo ekuphatheni, izingxenye zayo ezibalulekile, kanye namasu okuthuthukisa amakhono okuxhumana ngaphakathi kwenhlangano.
Ukubaluleka Kokuxhumana Okusebenzayo
Ukwakha Ubudlelwano
Ukuxhumana kuyisisekelo lapho konke ukuxhumana kwabantu kwakhelwe khona. Esimweni sokuphatha, ukuxhumana okuphumelelayo kuthuthukisa ubudlelwano obuqinile phakathi kwabaphathi namalungu eqembu labo. Lapho abaphathi bexhumana ngokukhululekile nangokusobala, kwakha ukwethembana nenhlonipho. Abasebenzi banamathuba amaningi okuzibandakanya nokukhuthazeka lapho bezwa ukuthi amazwi abo ayazwakala futhi iminikelo yabo iyaziswa.
Umphathi olalela ngenkuthalo, onikeza impendulo eyakhayo, futhi okhuthaza ingxoxo evulekile udala indawo yokusebenza enhle neyokubambisana. Lokhu akugcini nje ngokuthuthukisa umoya wabasebenzi kodwa futhi kuthuthukisa ubumbano kanye nokukhiqiza kweqembu.
Ukuqhuba Izinhloso Ezicacile
Enye yezindima ezibalulekile zomphathi ukubeka imigomo ecacile kanye nokulindelekile. Ukuxhumana okuphumelelayo kuqinisekisa ukuthi le migomo iyaqondakala yiwo wonke amalungu eqembu. Uma wonke umuntu esesimweni esifanayo, kunciphisa ukudideka futhi kunciphisa amathuba okuba namaphutha. Abaphathi kumele baxhumane ngemigomo ngendlela eqondile, elinganisekayo, efinyelelekayo, efanele, futhi enqunyelwe isikhathi (SMART).
Ngaphezu kwalokho, ukuxhumana okuphumelelayo kusiza ekuvumelaniseni imigomo yomuntu ngamunye nemigomo yenhlangano. Kuqinisekisa ukuthi abasebenzi bayaqonda ukuthi izindima zabo zinegalelo kanjani empumelelweni iyonke yenhlangano, ngaleyo ndlela kwandisa umuzwa wabo wenhloso nokuzibophezela.
Ukugqugquzela Ukwenziwa Kwezinqumo
Ukuxhumana okuphumelelayo kudlala indima ebalulekile enkambisweni yokwenza izinqumo. Abaphathi kumele baqoqe ulwazi olufanele, baluhlaziye, futhi badlulisele izinqumo zabo ngokucacile emaqenjini abo. Lokhu akubandakanyi nje ukusabalalisa ulwazi kodwa futhi nokucela imibono kumalungu eqembu.
Uma abasebenzi behilelekile ekwenzeni izinqumo, bazizwa bebalulekile futhi banamathuba amaningi okusekela nokusebenzisa izinqumo. Ukuxhumana okuphumelelayo kuqinisekisa ukuthi yonke imibono iyacatshangelwa, okuholela ezinqumweni ezinolwazi nokulinganiselayo.
Izingxenye Ezibalulekile Zokuxhumana Okuphumelelayo
Ukucaca Nokufinyela
Ukuxhumana okuphumelelayo kudinga ukucaca nokufingqa. Abaphathi kumele baveze imiyalezo yabo ngendlela eqondile nengacacile. Ukugwema ulimi oluyinkimbinkimbi kanye nolimi oluyinkimbinkimbi kuqinisekisa ukuthi ulwazi luqondwa kalula yiwo wonke amalungu eqembu, kungakhathaliseki ukuthi bavelaphi noma bangobani.
Ukulalela Okusebenzayo
Ukulalela ngenkuthalo kuyisici esibalulekile sokuxhumana okuphumelelayo. Kuhilela ukugxila ngokugcwele, ukuqonda, ukuphendula, nokukhumbula okushiwoyo. Abaphathi abalalela ngenkuthalo babonisa ukuthi bayawazisa imibono yabasebenzi babo futhi bazibophezele ekubhekaneni nezinkinga zabo.
Ukuxhumana Okungaqondakali
Ukuxhumana okungenazwi, okuhlanganisa ulimi lomzimba, isimo sobuso, kanye nokushukuma komzimba, kudlala indima ebalulekile ekudluliseni imiyalezo. Izimpawu zomphathi ezingezwi zingaqinisa ukuxhumana ngamazwi noma, ngokuphambene nalokho, zidale ukungaqondani uma kungavumelani. Ukuqaphela nokusebenzisa ngempumelelo ukuxhumana okungenazwi kungathuthukisa ukusebenza kahle kokuxhumana.
Intelligence Emotional
Ubuhlakani bemizwa, obuhlanganisa ukuzazi, ukuzilawula, ukugqugquzela, uzwela, kanye namakhono okuxhumana nabantu, kubalulekile ekukhulumisaneni okuphumelelayo. Abaphathi abanobuhlakani obuphezulu bemizwa bangabhekana nezimo eziyinkimbinkimbi zokusebenzelana nabantu, baphathe izingxabano, futhi bakhe ubudlelwano obuqinile namaqembu abo.
Impendulo
Impendulo eyakhayo iyisici esibalulekile sokuxhumana kubaphathi. Isiza abasebenzi ukuthi baqonde amandla abo kanye nezindawo okufanele bathuthuke kuzo. Ukunikeza impendulo ejwayelekile, eqondile, nesebenzayo kukhuthaza intuthuko eqhubekayo futhi kukhuthaza isiko lokufunda kanye nentuthuko ngaphakathi kwenhlangano.
Amasu Okuthuthukisa Amakhono Okuxhumana
Ukuqeqesha nokuThuthukiswa
Ukutshala imali ezinhlelweni zokuqeqesha nokuthuthukisa ukuxhumana kungathuthukisa kakhulu amakhono okuxhumana abaphathi. Ama-workshop, ama-seminar, kanye nezifundo ezigxile ezindaweni ezifana nokulalela ngenkuthalo, ubuhlakani bemizwa, kanye nokuxazulula izingxabano kunganikeza abaphathi amathuluzi abawadingayo ukuze baxhumane ngempumelelo.
Ukusebenzisa ubuchwepheshe
Esikhathini sanamuhla sedijithali, ubuchwepheshe bunikeza amathuluzi amaningi namapulatifomu alula ukuxhumana okuphumelelayo. Amathuluzi okubambisana afana ne-Slack, i-Microsoft Teams, kanye ne-Zoom avumela ukuxhumana kwesikhathi sangempela kanye nokwabelana ngolwazi. Ukusebenzisa lobu buchwepheshe kungavala izikhala zezindawo futhi kuqinisekise ukuxhumana okungenamthungo ngaphakathi kwenhlangano.
Ukukhuthaza Isiko Lokuxhumana Okuvulekile
Ukudala isiko elikhuthaza ukuxhumana okuvulekile kubalulekile empumelelweni yenhlangano. Abaphathi kufanele bakhuthaze abasebenzi ukuthi babelane ngemibono yabo, izinto ezibakhathazayo, kanye nempendulo ngaphandle kokwesaba isijeziso. Imihlangano yeqembu ejwayelekile, amabhokisi eziphakamiso, kanye nezinqubomgomo zomnyango ovulekile kungakha indawo lapho ukuxhumana okuvulekile kuchuma khona.
Ukuhola Ngesibonelo
Abaphathi babeka ithoni yokuxhumana ngaphakathi kwamaqembu abo. Ngokubonisa imikhuba yokuxhumana ephumelelayo, njengokulalela ngenkuthalo, ukucaca, kanye nozwela, abaphathi bangathonya amalungu eqembu labo ukuba amukele ukuziphatha okufanayo. Ukuhola ngesibonelo kuqinisa ukubaluleka kokuxhumana okuphumelelayo futhi kubeka indinganiso yenhlangano yonke.
Iziteshi Zokuxhumana Ezivamile
Ukusungula iziteshi zokuxhumana ezivamile, njengemihlangano yeqembu yamasonto onke, ukungena komuntu nomuntu, kanye nokuvuselelwa kwenkampani yonke, kuqinisekisa ukuthi ulwazi lugeleza njalo kuyo yonke inhlangano. Lezi ziteshi zinikeza amathuba kubaphathi ukwabelana ngezibuyekezo ezibalulekile, ukubhekana nezinkinga, kanye nokugubha impumelelo, ukugcina wonke umuntu enolwazi futhi ehilelekile.
Isiphetho
Ukuxhumana okuphumelelayo kubalulekile ekuphathweni okuphumelelayo. Kwakha ubudlelwano obuqinile, kuqhuba imigomo ecacile, kwenza kube lula ukwenza izinqumo, futhi kuthuthukisa ukusebenza kwenhlangano iyonke. Ngokugxila ezingxenyeni ezibalulekile njengokucaca, ukulalela ngenkuthalo, ukuxhumana okungenazwi, ukuhlakanipha ngokomzwelo, kanye nempendulo, abaphathi bangathuthukisa kakhulu amakhono abo okuxhumana.
Ukusebenzisa amasu anjengokuqeqesha nokuthuthukisa, ukusebenzisa ubuchwepheshe, ukukhuthaza isiko lokuxhumana okuvulekile, ukuhola ngesibonelo, nokusungula iziteshi zokuxhumana ezivamile kungathuthukisa ukuxhumana ngaphakathi kwenhlangano. Ekugcineni, ukuxhumana okuphumelelayo kukhuthaza indawo yokusebenza enhle, kwandisa ukuzibandakanya kwabasebenzi, futhi kuqhubekisele phambili impumelelo yenhlangano. Esimweni sebhizinisi esihlala sishintsha, ukwazi ubuciko bokuxhumana kuyimpahla ebalulekile kunoma yimuphi umphathi.
