Izindlela Zokuhlola Ukusebenza Ekuphatheni
Esimweni esishintsha njalo sebhizinisi lanamuhla, ukuhlolwa kokusebenza kuyingxenye ebalulekile eqinisekisa ukuthi izinhlangano azigcini nje ngokusinda kodwa ziyachuma. Izindlela zokuhlola ukusebenza ekuphatheni zinezindlela eziningi, zenzelwe ukulinganisa ukusebenza kahle, ukukhiqiza, kanye nentuthuko yabantu ngabanye kanye namaqembu. Amasu okuphatha ukusebenza asebenzayo angakhuthaza abasebenzi, aqhube izinhloso zamasu, futhi akhuthaze isiko lokuthuthuka okuqhubekayo. Lesi sihloko sihlola izindlela ezahlukene zokuhlola ukusebenza ezivame ukuphathwa namuhla, sihlola ukusetshenziswa kwazo, izinzuzo, kanye nemikhawulo.
1. Ukuhlolwa Kokusebenza Kwendabuko
A. Ukubuka konke:
Indlela evamile kakhulu yokuhlola ukusebenza ukuhlolwa kokusebenza konyaka noma kwengxenye yonyaka. Le nqubo ngokuvamile ihilela ukuhlola ukusebenza kwabasebenzi ngokwemigomo noma izinhloso ezichazwe ngaphambilini.
B. Izingxenye:
– Ukuzihlola: Abasebenzi bavame ukuqala ngokuhlola ukusebenza kwabo, babhale phansi impumelelo yabo, kanye nezindawo abanomuzwa wokuthi zidinga ukuthuthukiswa.
– Ukuhlolwa kokuphatha: Abaphathi bahlola abasebenzi ngokusekelwe ekusebenzeni okubonwe kanye nezilinganiso ezinqunyiwe.
– Iseshini yempendulo: Umhlangano wobuso nobuso lapho kunikezwa khona impendulo, futhi kubekwa imigomo yesikhathi esizayo.
C. Izinzuzo:
- Kuhlelwe futhi kujwayelekile.
– Inikeza amadokhumenti acacile.
- Kusiza ekubekeni imigomo kanye nezingxoxo zomsebenzi.
D. Imikhawulo:
– Ukuhlolwa okungajwayelekile kungaholela ekubuyiselweni kwempendulo okuphelelwe yisikhathi.
– Kungenzeka ukuthi umuntu acabange ukuthi ungumuntu onjani kanye nobandlululo.
– Kungakhuthaza ukugxila ekusebenzeni kwesikhathi esifushane.
2. Impendulo Yamadigri angu-360
A. Ukubuka konke:
Impendulo engama-degree angu-360 iyindlela ephelele ehilela ukuqoqa idatha yokusebenza emithonjeni ehlukahlukene, okuhlanganisa ontanga, abangaphansi kwabo, abaphathi, ngisho namakhasimende.
B. Izingxenye:
– Impendulo yemithombo eminingi: Abasebenzi bathola imibono evela kubabambiqhaza abaningi, okunikeza umbono ophelele wokusebenza kwabo.
– Izimpendulo ezingaziwa: Iqinisekisa impendulo eqotho neyakhayo.
C. Izinzuzo:
- Umbono ophelele ngokusebenza.
– Ikhomba amandla nezindawo okufanele zithuthukiswe.
– Kukhuthaza isiko lokuvuleleka kanye nentuthuko eqhubekayo.
D. Imikhawulo:
- Kungenzeka ukuthi kube nempendulo exubile noma ephikisanayo.
- Kudinga izinsiza eziningi futhi kuthatha isikhathi esiningi.
– Kudinga ukuqaliswa ngokucophelela ukuze kugwenywe imizwa yokukhashelwa noma inzondo.
3. Ukuphathwa Ngezinhloso (MBO)
A. Ukubuka konke:
Ukuphathwa Ngezinhloso kuyindlela yokuhlola ukusebenza egxile ekubekeni nasekufinyeleleni imigomo ethile, elinganisekayo.
B. Izingxenye:
– Ukubeka imigomo: Inqubo yokubambisana lapho abaphathi nabasebenzi bevumelana khona ngezinhloso ezithile.
– Ukuqapha: Ukungena njalo ukuqinisekisa inqubekela phambili ekufinyeleleni imigomo.
– Ukuhlola: Ukuhlola ukusebenza okusekelwe ekufezweni kwezinhloso ezibekiwe.
C. Izinzuzo:
- Kukhuthaza ukuzibophezela kanye nokuhambisana kwemigomo.
- Kuthuthukisa ugqozi ngokuxhumanisa ukusebenza nezinhloso ezicacile.
- Kwenza kube lula ukulinganisa ukusebenza ngobuningi.
D. Imikhawulo:
– Kungaba nzima kakhulu, kuntule ukuguquguquka ukuze kuvumelane nezimo ezishintshayo.
– Kungaholela ekugxileni ngokweqile ekuqedeni umsebenzi kunokuba kube nokusungula izinto ezintsha noma ikhwalithi.
– Kudinga amakhono okubeka imigomo asebenzayo kanye nokunamathela ezimisweni zesikhathi.
4. Izinkomba Zokusebenza Eziyinhloko (ama-KPI)
A. Ukubuka konke:
Ama-KPI ayizilinganiso ezingalinganiswa ezisetshenziswa yizinhlangano ukulinganisa ukusebenza uma kuqhathaniswa nemigomo yamasu.
B. Izingxenye:
- Ukukhethwa kwama-KPI: Ukuhlonza izilinganiso ezibalulekile ezihambisana nezinhloso zebhizinisi.
– Ukuqapha nokubika: Ukulandelela nokubika okuqhubekayo kwedatha ye-KPI.
– Ukuhlaziywa: Ukuhumusha idatha ye-KPI ukuze kutholakale izitayela nokwenza izinqumo ezinolwazi.
C. Izinzuzo:
- Inikeza idatha yokusebenza ecacile nengachemile.
- Kwenza kube lula ukwenza izinqumo ezisekelwe kudatha.
- Kuthuthukisa ukugxila kwesu kanye nokuhambisana.
D. Imikhawulo:
– Ukugcizelela ngokweqile izilinganiso ezingalinganiswa kungase kunganaki izici zekhwalithi.
- Kudinga amakhono abalulekile okuphatha idatha kanye nokuhlaziya.
- Kungenzeka ukuthi kube nokungalingani phakathi kwama-KPI kanye nemigomo ebanzi yenhlangano.
5. Ikhadi Lamaphuzu Elilinganiselayo (BSC)
A. Ukubuka konke:
I-Balanced Scorecard iyithuluzi lokuphatha amasu elihlanganisa izindlela zokusebenza zezimali kanye nezingezona ezezimali ukuze kunikezwe umbono olinganiselayo wokusebenza kwenhlangano.
B. Izingxenye:
– Umbono wezezimali: Ulinganisa izinkomba zokusebenza kwezezimali njengemali engenayo, izinzuzo, kanye nenzuzo ekutshalweni kwezimali.
– Umbono wamakhasimende: Uhlola ukwaneliseka kwamakhasimende, ukugcinwa kwawo, kanye nesabelo semakethe.
– Izinqubo zangaphakathi: Ihlola ukusebenza kahle kanye nokusebenza kahle kwemisebenzi yebhizinisi.
– Ukufunda nokukhula: Kugxile ekuthuthukisweni kwabasebenzi, ekuthuthukiseni amakhono, kanye nokusungula izinto ezintsha.
C. Izinzuzo:
- Umbono ophelele wokusebenza kwenhlangano.
- Ilinganisela ukusebenza kwesikhathi esifushane nezinhloso zesikhathi eside.
- Kukhuthaza ukuhambisana ezindaweni ezahlukene zenhlangano.
D. Imikhawulo:
– Ubunzima ekusetshenzisweni nasekugcinweni kwezinhlelo.
- Kudinga izibuyekezo ezijwayelekile kanye nokuhambisana namasu ashintshayo.
- Kudinga ukukhethwa ngokucophelela kwezilinganiso ezifanele.
6. Ukuphathwa Kokusebenza Okuqhubekayo
A. Ukubuka konke:
Ngokungafani nezindlela zendabuko, ukuphathwa kokusebenza okuqhubekayo (CPM) kugcizelela ingxoxo eqhubekayo kanye nempendulo yesikhathi sangempela.
B. Izingxenye:
– Ukungena njalo: Izingxoxo ezivamile nezingekho emthethweni phakathi kwabaphathi nabasebenzi.
- Impendulo yesikhathi sangempela: Impendulo esheshayo ngokusebenza ukuze kukhuthazwe intuthuko eqhubekayo.
– Ukugxila ekuthuthukisweni: Ukugcizelela ekukhuleni komuntu siqu kanye nokwezobungcweti.
C. Izinzuzo:
- Impendulo ngesikhathi esifanele ithuthukisa ukusebenza kanye nentuthuko.
- Kukhuthaza indawo yokusebenza evumelana nezimo futhi ephendulayo.
– Kuqinisa ubudlelwano phakathi kwabaphathi nabasebenzi.
D. Imikhawulo:
– Kudinga ushintsho lwesiko kanye nokuzibophezela engxoxweni eqhubekayo.
- Kungenzeka ukuthi impendulo igcwele ngokweqile, okuholela ekucindezelekeni.
– Kudinga isikhathi nomzamo omkhulu wokuphatha.
7. Ukuzihlola Kwabasebenzi
A. Ukubuka konke:
Ukuzihlola kwabasebenzi kuvumela abantu ngabanye ukuthi bahlole ukusebenza kwabo kanye nezidingo zabo zokuthuthukiswa.
B. Izingxenye:
– Ukuzindla: Abasebenzi bahlola impumelelo yabo, amandla abo, kanye nezindawo okufanele bazithuthukise.
– Ukuqondanisa imigomo: Imiphumela yokuzihlola iqondisa ukubekwa kwemigomo kanye nezinhlelo zokuthuthukiswa komuntu siqu.
C. Izinzuzo:
– Kunika abasebenzi amandla okuphatha intuthuko yabo.
– Kukhuthaza ukuzazi kanye nokuziphendulela.
- Ingaveza ukuqonda komuntu siqu kanye namandla angaziwa.
D. Imikhawulo:
– Ingozi yokukhetha ekuzihloleni.
– Kungadinga ukuqeqeshwa ngamasu okuzihlola asebenzayo.
- Kudingeka kuhlanganiswe nezinqubo zokuphatha ukusebenza ezibanzi.
Isiphetho
Izindlela zokuhlola ukusebenza ekuphatheni zibalulekile ekufinyeleleni impumelelo yenhlangano. Indlela ngayinye inikeza izinzuzo ezihlukile futhi ibhekene nemikhawulo ethile, okwenza kube yimfuneko ngezinhlangano ukuthi zamukele indlela enezici eziningi ehambisana nezidingo zazo ezithile kanye namasiko. Kungakhathaliseki ukuthi ngokusebenzisa ukuhlolwa kwendabuko, impendulo engama-degree angu-360, ama-MBO, ama-KPI, amakhadi e-Balanced Scorecard, ukuphathwa kokusebenza okuqhubekayo, noma ukuzihlola kwabasebenzi, umgomo wokugcina uhlala ungaguquki: ukukhuthaza abasebenzi abasebenza kahle, abanomdlandla, nabanelisayo abahambisana nezinhloso zamasu. Ngokusebenzisa ngokucophelela kanye nokulungiswa okuqhubekayo kwalezi zindlela zokuhlola, abaphathi bangabhekana nobunzima bebhizinisi lanamuhla futhi baqhube ukukhula okusimeme.
