Ukwelulekwa Kokuthuthukisa Inhlalakahle Yabasebenzi
Inhlalakahle yabasebenzi iyaziwa kakhulu njengento ebalulekile enquma umkhiqizo wenhlangano, ukwethembeka, kanye nokuqina lapho bebhekene noshintsho. Phakathi kwezidingo zomsebenzi eziphakeme, ukungaqiniseki kwezomnotho, kanye nokusheshisa intuthuko yezobuchwepheshe, abasebenzi abaningi babhekana nokucindezeleka, ukukhathala, izingxabano emsebenzini, kanye nobunzima bokulinganisela izindima zomsebenzi nezomndeni. Kukulesi simo lapho ukwelulekwa kudlala indima ebalulekile: hhayi nje "njengosizo lwenhlekelele," kodwa njengensizakalo yentuthuko esiza abasebenzi ukuba bakhule, babe nempilo yengqondo, futhi baphumelele kakhulu ezindimeni zabo.
Ukuqonda inhlalakahle yabasebenzi
Inhlalakahle yabasebenzi ihlanganisa izici zomzimba, zengqondo, zenhlalo, ngisho nezezezimali. Inhlalakahle yengqondo iyisisekelo esibalulekile ngoba ithonya indlela umuntu achaza ngayo umsebenzi, aphatha ngayo imizwa, axhumana ngayo nabantu asebenza nabo, futhi enze izinqumo. Inhlalakahle ivame ukuba nesisusa esizinzile, umuzwa wokulondeka, ikhono lokubhekana nokucindezeleka, kanye nobudlelwano bomsebenzi obuvumelanayo. Ngakolunye uhlangothi, inhlalakahle ewohlokayo ivame ukubonakala ekwandeni kokungabikho emsebenzini, ukwehla kokusebenza, izingxabano phakathi kwabantu, kanye nokushintsha kwabasebenzi okuphezulu.
Izimo zokusebenza zanamuhla zingasenza sibe sibi kakhulu lesi simo. Izinhloso eziqinile, ukuxhumana okusheshayo, isiko "elihlala lisebenza", kanye nemingcele yokusebenza engacacile enkathini yokusebenza kude kwenza kube nzima kwabanye abasebenzi ukuthi bathathe ikhefu. Ngaphezu kwalokho, ukucwaswa okuphathelene nezinkinga zempilo yengqondo kuholela abaningi ekubeni bakhethe ukuthula, noma ngabe uma kungelashwa, izinkinga zingaba yizinkinga zokukhathazeka, ukucindezeleka, noma ukukhathala okungapheli. Ukwelulekwa kunikeza ibhuloho lokwephula lo mjikelezo ngokusekelwa kochwepheshe okuhlelekile nokugxile ezixazululweni.
Kuyini ukwelulekwa emsebenzini?
Ukwelulekwa kuyinqubo yokunikeza ukwesekwa kwengqondo ngengxoxo egxile, ephephile, neyimfihlo phakathi komeluleki kanye neklayenti. Endaweni yokusebenza, ukwelulekwa kunganikezwa yisazi sokusebenza kwengqondo, umeluleki ochwepheshe, noma ngoHlelo Lokusiza Abasebenzi (EAP). Ukugxila kuyahlukahluka, kusukela ekuphatheni ukucindezeleka nokuxazulula izingxabano kuya ekuthuthukiseni amakhono okuxhumana kuya ekusizeni abasebenzi ukuthi babhekane nezinguquko zomsebenzi.
Ukwelulekwa akukhona nje "ukukhuluma omunye nomunye." Abeluleki basebenzisa indlela yesayensi ukusiza amaklayenti ukuqonda umsuka wezinkinga, ukuhlonza amaphethini noma ukuziphatha okungafanele, nokuthuthukisa amasu okushintsha angokoqobo. Ngamanye amazwi, ukwelulekwa kuyindlela yokungenelela esiza abasebenzi ukuthola amakhono okuphila kanye namakhono okusebenza athinta inhlalakahle yesikhathi eside.
Izinzuzo zokwelulekwa kwabasebenzi
1. Nciphisa ukucindezeleka kanye nengozi yokukhathala
Ukwelulekwa kusiza abasebenzi ukuthi babone imithombo yokucindezeleka, bahlukanise phakathi kwezici ezingalawuleki nezingenakulawuleka, futhi bathuthukise amasu okubhekana nesimo njengokuphatha isikhathi, amasu okuphumula, ukubeka imingcele, kanye nokubeka phambili izinto. Izisebenzi ziphinde zifunde ukuqaphela izimpawu zokukhathala kusenesikhathi ukuze zikwazi ukuthatha izinyathelo zokuvimbela ngaphambi kokuba isimo sibe sibi kakhulu.
2. Thuthukisa impilo yengqondo kanye nokuzinza ngokomzwelo
Izinkinga eziningi zomsebenzi zivela emizweni eqongelelekile nengaxazululiwe: ukukhungatheka, ukukhathazeka, intukuthelo, noma ukungazethembi. Ukwelulekwa kunikeza indawo ephephile yokucubungula imizwa, ukuqinisekisa okuhlangenwe nakho, nokuhlola izinyathelo eziqondile. Abasebenzi abazinzile ngokomzwelo bavame ukugxila kakhulu, bangasabeli kakhulu, futhi babambisane kakhulu.
3. Qinisa amakhono okuxhumana kanye nobudlelwano phakathi kwabantu
Ingxabano ehhovisi ivame ukuvela ngenxa yokungaxhumani kahle, ukucabanga, noma umehluko ezindleleni zokusebenza. Ngokusebenzisa ukwelulekwa, abasebenzi bangafunda ukuxhumana okuqinile, indlela yokunikeza nokwamukela impendulo, kanye namasu okuxazulula izingxabano ngaphandle kokwandisa isimo. Umthelela uzwakala esimweni esinempilo somsebenzi.
4. Khulisa ukuzethemba kanye nokusebenza kahle
Abasebenzi abazizwa “bengafanele” noma ababhekene nesifo sokukhohlisa bangase balahlekelwe isibindi sokuzama, ukuveza imibono, noma ukuthatha umthwalo wemfanelo. Ukwelulekwa kusiza ekwakheni ukusebenza kahle ngokushintsha izinkolelo ezilinganiselwe, ukuqinisa uzwela, kanye nokuthuthukisa uhlelo lokuzithuthukisa olulinganisekayo.
5. Sekela izinguquko zomsebenzi kanye nezinguquko
Ukushintshana kwemisebenzi, ukukhushulwa ezikhundleni, ukuhlelwa kabusha, ngisho nokuxoshwa emsebenzini kungabangela ukukhathazeka nokudideka kobunikazi. Ukwelulekwa kusiza abasebenzi ukuthi basungule imigomo emisha, bahlole amandla abo kanye nezindinganiso zabo, futhi balungiselele izindlela zomsebenzi ngokugcwele. Le nqubo ibalulekile futhi ekugcineni ugqozi nethemba.
Izinzuzo zokwelulekwa kwezinhlangano
Izinhlangano ezinikeza ukufinyelela kokwelulekwa zivame ukujabulela izinzuzo ezibaluleke ngokulinganayo. Okokuqala, ukukhiqiza kuyanda ngoba abasebenzi bakwazi kangcono ukugxila nokuphatha ukucindezeleka. Okwesibili, ukungabikho emsebenzini kanye nokuma emsebenzini (ukuba khona kodwa kungasebenzi kahle ngenxa yezinkinga zengqondo) kuvame ukwehla. Okwesithathu, ukugcinwa kwabasebenzi kuyathuthuka ngoba abasebenzi bazizwa benakekelwa futhi besekelwa. Okwesine, isiko lenhlangano liba elibandakanya wonke umuntu futhi liphephile ngokwengqondo, likhuthaza ukusungula izinto ezintsha kanye nokubambisana.
Ngaphezu kwalokho, ukwelulekwa kungasiza ekunciphiseni umthelela wezingxabano ezinde, okuvame ukuncisha abaphathi isikhathi sabo kanye ne-HR. Uma abasebenzi behlonyiswe ngamakhono avuthiwe okuxazulula izinkinga, izinhlangano zishesha kakhulu ukubhekana nezinselele.
Izinhlobo zezinsizakalo zokwelulekwa kwabasebenzi
Izinsizakalo zokweluleka zingalungiswa ngokwezidingo zenhlangano:
– Ukwelulekwa komuntu ngamunye (ubuso nobuso noma ku-inthanethi) ngezinkinga ezithile zomuntu siqu noma zomsebenzi, njengokucindezeleka, ukukhathazeka, noma ukungezwani nabaphathi.
– Ukwelulekwa kweqembu ngezinkinga ezijwayelekile, njengokuzivumelanisa nezinguquko zenqubomgomo, ukwakha ukuqina kweqembu, noma ukusekela abasebenzi abasha.
- Imihlangano yokufundisa ngengqondo efundisa amakhono asebenzayo, njengokulawula ukucindezeleka, ukuxhumana okuqinile, ukuqaphela, kanye nokulawula amandla.
– I-EAP (Uhlelo Lokusiza Abasebenzi) uhlelo oluhlanganisiwe oluhlinzeka ngokwelulekwa, ukudluliselwa kochwepheshe, kanye nokusekelwa kwesimo esiphuthumayo.
– Ukubonisana kwabaphathi ukusiza abaholi baqonde ukuguquguquka kweqembu, ukuphatha amalungu eqembu abhekene nezinkinga, nokwakha isiko lomsebenzi elinempilo.
Izihluthulelo zempumelelo ukufinyelela kalula, ubumfihlo obuqinisekisiwe, kanye nokuxhumana okucacile kohlelo ukuze abasebenzi bangesabi ukusebenzisa isevisi.
Izimiso ezibalulekile: ubumfihlo kanye nokuziphatha
Ukwelulekwa kuncike ekwethembeni. Ngakho-ke, ubumfihlo kumele bube yinto eza kuqala. Ulwazi oluhlanganyelwa ngabasebenzi akufanele lusetshenziselwe ukuhlolwa kokusebenza noma inhlebo yangaphakathi. Izinhlangano kufanele zisebenzise abahlinzeki bezinsizakalo abangochwepheshe abanezindinganiso zokuziphatha eziqinile, okuhlanganisa imvume yamakhasimende, imikhawulo yobumfihlo (isb., ingozi yokuzilimaza noma yokulimaza abanye), kanye nokuvikela amadokhumenti.
Ukucwaswa nakho kudingeka kuxazululwe. Izinhlangano zingagcizelela ukuthi ukwelulekwa akulona uphawu lobuthakathaka, kodwa kuyisinyathelo esisebenzayo sokugcina impilo yengqondo nokusebenza kahle. Lapho abaholi besekela ngokusobala, izithiyo zengqondo zabasebenzi zokufuna usizo ziyancishiswa.
Isu lokusebenzisa uhlelo lokweluleka ezinkampanini
Ukuze ukwelulekwa kuthuthukise ngempela inhlalakahle yabasebenzi, kungasetshenziswa amasu alandelayo:
1. Ukudweba imephu yezidingo ngokusebenzisa izinhlolovo zezenhlalakahle, izingxoxo, noma ukuhlaziywa kwedatha yokungabikho kanye nokushintsha kwesimo.
2. Ukukhethwa komhlinzeki wezeluleko onekhono oqonda umongo wenhlangano.
3. Dala ukugeleza kwesevisi okulula, njengokubhalisa okulula, izinketho zokuhlela eziguquguqukayo, kanye namafomethi aku-inthanethi ezisebenzi ezikude.
4. Ukufinyelela abantu njalo, okuhlanganisa imfundo ngokucindezeleka, ukukhathala, kanye nesikhathi sokufuna usizo.
5. Ukuhlolwa okwenziwa ngezikhathi ezithile kusetshenziswa izinkomba ezifana namazinga okusetshenziswa kwensizakalo, impendulo yomsebenzisi, kanye nezinguquko kudatha ye-HR (ngaphandle kokwephula ubumfihlo).
Izinhlelo zokweluleka nazo zidinga ukusekelwa yizinqubomgomo zenhlangano ezinengqondo. Ukweluleka ngeke kube ngcono uma isiko lomsebenzi lihlala linobuthi, imithwalo yemisebenzi ingenakwenzeka, noma abasebenzi bengenaso isikhala sekhefu. Ngakho-ke, ukweluleka kusebenza kakhulu uma kuyingxenye yesistimu yenhlalakahle ebanzi.
I-Penutup
Ukwelulekwa kuyindlela ebalulekile yokutshala imali ekuthuthukiseni inhlalakahle yabasebenzi, kokubili ngokwengqondo nangokwenhlalo. Kwabasebenzi, ukwelulekwa kusiza ukuphatha ukucindezeleka, ukuqinisa ukuqina, ukuthuthukisa ubudlelwano, nokuqondisa izindlela zomsebenzi. Kwabasebenza, ukwelulekwa kunegalelo ekukhiqizeni, ekugcineni abasebenzi, kanye nesiko lomsebenzi elinempilo. Enkathini yomsebenzi ocindezelekile kakhulu kanye noshintsho olusheshayo, ukunikeza ukufinyelela kokwelulekwa akuseyona inketho yokuzikhethela kodwa kuyisidingo esibalulekile sokugcina ukuzinza kwabantu kanye nezinhlangano ngasikhathi sinye.
Ngokuhlanganisa izinsizakalo zokwelulekwa ezinokuziphatha okuhle nezifinyelelekayo kanye nokusekela isiko lomsebenzi elinobuntu, izinkampani zingakha indawo lapho abasebenzi “bengagcini nje ngokusinda” kodwa futhi bachuma khona.
