Indlela Yokusingatha Ukubuyekezwa Okubi
Esikhathini sedijithali, ukubuyekezwa kwamakhasimende kunomthelela omkhulu edumeleni lebhizinisi, esithombeni somkhiqizo womuntu siqu, ngisho nasezinqumweni zokuthenga. Ukubuyekezwa okukodwa okungekuhle emakethe, ku-Google, ezinkundleni zokuxhumana, noma epulatifomu yesevisi kungasakazeka ngokushesha futhi kulolonge umbono womphakathi. Kodwa-ke, ukubuyekezwa okungekuhle akusona ukuphela komhlaba. Uma kusingathwa ngendlela efanele, ukubuyekezwa okubi kungaba yithuba lokuthuthukisa isevisi, ukukhombisa ubungcweti, nokwakha ukwethembana okuqinile.
Nasi umhlahlandlela ophelele wokuthi ungabhekana kanjani nokubuyekezwa okungekuhle ngokuhlakanipha, ngokulinganisa, nangokuphumelelayo.
1. Qonda ukuthi ukubuyekezwa okungekuhle kuvamile.
Alikho ibhizinisi elinganelisa wonke umuntu. Ukwehluka kokulindelekile, okuhlangenwe nakho, kanye nokuxhumana kuvame ukuholela ekudumazekeni kwamakhasimende. Ukuqaphela ukuthi ukubuyekezwa okungekuhle kuyingxenye yohambo lwebhizinisi kukusiza ukuthi uphendule ngekhanda elilinganiselayo. Ukuzivikela noma izimpendulo ezingokomzwelo zivame ukukhuphula isimo futhi zenze inkinga ibonakale inkulu kunalokho eyikho ngempela.
Ukubuyekezwa okungekuhle kuvame ukuba uphawu lokuthi kukhona ingxenye yenqubo yakho edinga ukuthuthukiswa. Ngisho noma ikhasimende lingakhethi hlangothi, kusenezifundo okufanele zifundwe: ukuthi ulwazi lomkhiqizo lucacile yini, ukuthi ama-SOP esevisi ayahambisana yini, noma ukuthi ithimba lidinga ukuqeqeshwa okwengeziwe.
2. Ungasabeli ngokuphamazela—zinike isikhathi sokuthula.
Iphutha elivame kakhulu lapho uthola isibuyekezo esibi ukuphendula ngokuphamazela. Amagama abhalwe ngendlela ethinta imizwa angalimaza idumela ngaphezu kwesibuyekezo esibi ngokwaso. Uma usufunde isibuyekezo esibuhlungu, phumula. Phefumula, hlola okuqukethwe yisikhalazo, bese ucabanga ngempendulo yochwepheshe.
Khumbula, izimpendulo zakho azifundwa nje kuphela ngumbuyekezi, kodwa futhi nangamakhasimende angaba khona. Izimpendulo zakho ziyinkundla yokubonisa ubuntu bebhizinisi lakho.
3. Khomba uhlobo lokubuyekezwa okungekuhle
Akuzona zonke izibuyekezo ezimbi ezinesisindo esifanayo. Udinga ukuqaphela uhlobo lwazo ukuze unqume isu lakho lokuphendula.
1. Ukubuyekezwa okwakhayo: amakhasimende aveza ukushiyeka ngemininingwane. Lokhu kuwusizo kakhulu ekuthuthukisweni.
2. Ukubuyekezwa ngokomzwelo: izikhalazo eziningi, kodwa imininingwane engacacile. Kudingeka kucaciswe.
3. Ukubuyekezwa okungalungile: kuqukethe ulwazi olungalungile noma olungaqondani kahle.
4. Ukubuyekezwa/ukunyathelisa okunonya: ukuhlaselwa okungenasisekelo, ngezinye izikhathi okuvela kubancintisani noma kuma-akhawunti mbumbulu.
Ngale ndlela yokuhlela, ngeke ubhajwe ekuphenduleni zonke izibuyekezo ngendlela efanayo.
4. Phendula ngokushesha, ngenhlonipho nangobuntu
Impendulo esheshayo ikhombisa ukuthi uyakhathalela. Kodwa-ke, ukushesha akusho ukushesha. Okungcono kakhulu, phendula zingakapheli amahora angama-24-48. Sebenzisa ulimi olunenhlonipho, ungasoli ikhasimende, futhi ugweme ukugcona.
Izihluthulelo zempendulo enhle:
– Qala ngokuthi ngiyabonga ngempendulo yakho.
– Vuma ukuphazamiseka kwamakhasimende.
– Chaza izinyathelo zesisombululo ozothatha.
– Mema amakhasimende ukuthi aqhubeke nokuxhumana ngeziteshi zangasese (DM, i-imeyili, i-WhatsApp) uma kudingeka imininingwane.
Isibonelo sempendulo emfushane:
> “Ngiyabonga ngempendulo yakho. Siyaxolisa ngokuphazamiseka. Singathanda ukusiza ekuxazululeni le nkinga—ungasithumelela imininingwane ye-oda lakho nge-DM ukuze ithimba lethu likwazi ukulandelela ngokushesha okukhulu?”
Lolu hlobo lokuphendula lubonakala luvuthiwe, lugxile ezixazululweni, futhi lugwema impikiswano evulekile.
5. Cela ukucaciselwa kanye nedatha uma kudingeka
Ngezinye izikhathi ukubuyekezwa okungekuhle kujwayelekile kakhulu: "Insizakalo embi," ngaphandle kolwazi mayelana nokuthi inkinga yayikuphi, ubani, noma ukuthi yayiyini. Ungacela imininingwane ngenhlonipho. Umgomo akukhona ukuphikisana, kodwa ukuqonda isimo.
I-Misalnya:
> “Ukuze sikwazi ukuhlola kahle, ungasinika usuku lokuthengiselana noma inombolo ye-oda?”
Izicelo zokucaciswa nazo ziyasiza ekususeni ukubuyekezwa okungamanga. Uma i-akhawunti ingakwazi ukunikeza noma yimiphi imininingwane, unesibonakaliso esiqinile sokuthi ukubuyekezwa akuvumelekile.
6. Uma unephutha, vuma bese ulilungisa.
Ukuvuma amaphutha akusikho ubuthakathaka, kungamandla. Amakhasimende amaningi ayazisa amabhizinisi anesibopho ngaphezu kwalawo "ahlala ecabanga ukuthi alungile." Uma kukhona ukubambezeleka, umkhiqizo onephutha, ukuxhumana okungekuhle, noma iphutha kuma-SOP, nikeza uxolo olucacile futhi unikeze ikhambi eliqondile: ukushintshwa, ukubuyiselwa imali, isaphulelo sesinxephezelo, noma isevisi ethuthukisiwe.
Ukuxolisa okuhle kuvame ukuba nezici ezintathu:
1. Vuma inkinga.
2. Zisole ngomthelela.
3. Chaza izenzo zokulungisa.
Gwema “uxolo uma uphatheke kabi” ngoba kuzwakala njengokusola ikhasimende.
7. Hlala uqinile uma ukubuyekezwa kungafanele, ngaphandle kokuhlasela.
Kunezikhathi lapho amakhasimende enza khona izidingo ezidlula inqubomgomo yethu noma abhale ukubuyekezwa okweqile. Kulezi zimo, ungaqina—kodwa uhlale ungochwepheshe.
I-Misalnya:
> “Siyaqonda ukudumala kwakho. Kodwa-ke, ngokwenqubomgomo yethu, ukushintshana kungenziwa kuphela zingakapheli izinsuku eziyi-7 kusukela uthole into. Noma kunjalo, sizozama ukukusiza ukuthola ikhambi elingcono kakhulu. Sicela uxhumane nethimba lethu ngokusebenzisa…”
Ngale ndlela, ugcina imingcele yemithetho ngaphandle kokubangela ukungqubuzana.
8. Thutha ikhambi liye endaweni yangasese, kodwa ulimboze kahle emphakathini
Ukubhekana nemininingwane yesikhalazo endaweni yomphakathi kungaba yingozi: idatha yomuntu siqu ingadalulwa, impikiswano inganda, futhi imibono yabanye abantu inganda isimo. Ngakho-ke, thatha ikhasimende uye esiteshini sangasese. Kodwa ungayeki ngokuthi "DM" nje! Uma usuqedile, ungavala ingxoxo esidlangalaleni (uma kungenzeka) ukuze abanye bazi ukuthi inkinga iyaxazululwa.
Isibonelo sokuvala:
> "Ngiyabonga, silandele udaba lwakho nge-DM futhi seluxazululiwe. Siyazisa ithuba lokuthuthukisa isevisi yethu."
Lokhu kwakha umbono wokuthi ibhizinisi lakho liyasabela futhi linomthwalo wemfanelo.
9. Sebenzisa ukubuyekezwa okungekuhle njengesisekelo sokuhlola uhlelo.
Ngemva kokuphendula amakhasimende, isinyathelo esilandelayo esibalulekile ukuhlolwa kwangaphakathi. Qoqa izibuyekezo ezingezinhle bese ubheka amaphethini: ingabe avame ukuphathelene nokuthunyelwa, ikhwalithi yokupakisha, isevisi yamakhasimende ehamba kancane, noma izincazelo zomkhiqizo ezidukisayo? Ngokusekelwe kula maphethini, ungenza intuthuko ebonakalayo.
Ezinye izindlela ezivame ukusebenza kahle:
- Cacisa izithombe nezincazelo zomkhiqizo.
- Dala ama-SOP esevisi yamakhasimende ahambisanayo.
– Thuthukisa amazinga e-QC ngaphambi kokuthunyelwa.
– Thuthukisa ukubambisana nohambo.
– Lungisa amathempulethi empendulo yezikhalazo ezivamile.
Amabhizinisi akhula ngokuvamile akuwona lawo angenazinkinga, kodwa yilawo afunda ngokushesha ezinkingeni.
10. Khuthaza ukubuyekezwa okuhle ngendlela yokuziphatha
Enye yezindlela ezinempilo kakhulu zokubhekana nokubuyekezwa okungekuhle ukwandisa inani lokubuyekezwa okuhle kwangempela. Ungasebenzisi ukukhohlisa, kodwa kunalokho khuthaza amakhasimende anelisekile ukuthi ashiye ukubuyekezwa. Isibonelo, ngemva kokuba ukuthengiselana sekuqediwe, ungathumela umlayezo onobungane: "Uma ungathanda, sicela ushiye ukubuyekezwa ukuze sikwazi ukuqhubeka nokuthuthukisa isevisi yethu."
Njengoba ukubuyekezwa okuhle kwanda, ukubuyekezwa okungekuhle kuzobhekwa “njengento encane” futhi ngeke kuthinte kakhulu umbono.
11. Yazi ukuthi kufanele ubike nini isibuyekezo
Uma isibuyekezo siqukethe inkulumo enenzondo, ukunyundela, ulwazi lomuntu siqu, noma kungamanga ngokusobala, unelungelo lokukubika epulatifomu. Ipulatifomu ngayinye inezinqubomgomo zayo zomphakathi. Faka ubufakazi bokuthengiselana noma umugqa wesikhathi uma uceliwe. Kodwa-ke, phendula ngokuthula nangokusobala ukuze amakhasimende angaba khona angagcini nje ngokubona "isibuyekezo esibi" ngaphandle kokuphendula.
12. Guqula ukubuyekezwa okungekuhle kube yithuba lokwakha ukwethembana.
Abantu abaningi banamathuba amaningi okuthemba ibhizinisi elinezibuyekezo ezimbalwa ezingezinhle kodwa bazisingatha kahle, kunokuba babe yisitolo esibonakala "siphelele" esingenakho ukugxekwa. Impendulo ezolile, ephendulayo, neqhubekayo ibonisa ukuthi awugxili nje ekuthengiseni kodwa futhi nasekuhlangenwe nakho kwamakhasimende.
Ekugcineni, ukubhekana nokubuyekezwa okungekuhle kumayelana nokuphatha idumela lakho ngokuvuthwa. Gxila ezixazululweni, hhayi ezimpikiswaneni. Gxila ekuthuthukiseni, hhayi ekuzivikeleni. Ngesu elifanele, ukubuyekezwa okungekuhle kungaguquka kusuka ekubeni yingozi kube ithuluzi lokuqinisa ibhizinisi lakho.
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Uma ungathanda, ngingakusiza ukuthi udale inguqulo eqondene kakhulu nomongo walesi sihloko (isb., amabhizinisi okupheka, izimakethe eziku-inthanethi, amahhotela, izinsizakalo zobungcweti), egcwele izibonelo ezilungele ukusetshenziswa zezimpendulo zokubuyekezwa ezingezinhle.
