Ukusebenza Kahle Kwenhlangano Ekuphathweni Kwebhizinisi
Ukusebenza kahle kwenhlangano kuyisici esibalulekile ekunqumeni impumelelo ekuphathweni kwebhizinisi. Phakathi kokuncintisana okunzima, ushintsho olusheshayo kwezobuchwepheshe, kanye nezidingo zamakhasimende ezikhula njalo, izinhlangano kudingeka zisebenze ngendlela egxile futhi zifinyelele ukusebenza okuhle kakhulu. Ukusebenza kahle akukalwa nje ngokuthi inkampani imatasa kangakanani, kodwa futhi nokuthi imisebenzi nezinsizakusebenza ziqondiswe kanjani ekufezeni imigomo yebhizinisi. Ngakho-ke, ukuqonda nokwakha ukusebenza kahle kwenhlangano kuyisidingo esibalulekile sanoma yiliphi ibhizinisi, kungaba elincane, eliphakathi, noma elikhulu.
Ukuqonda ukusebenza kahle kwenhlangano
Ukusebenza kahle kwenhlangano kungaqondwa njengekhono lenhlangano lokufeza imigomo enqunyiwe ngokusebenzisa izinsiza ngendlela efanele nokukhiqiza imiphumela ebalulekile. Ngokwesimo sokuphathwa kwebhizinisi, ukusebenza kahle kubonakala endleleni imisebenzi yokuphatha—ukuhlela, ukuhlela, ukuqondisa, nokulawula—eqhutshwa ngayo njalo ukuze kufezwe imigomo yokusebenza. Inhlangano ephumelelayo iyakwazi ukuhumusha umbono wayo kanye nomsebenzi wayo ube amasu okusebenza futhi iqinisekise ukuthi iyunithi ngayinye yomsebenzi iyaqonda indima yayo. Ukusebenza kahle kuhlobene nekhono lokuzivumelanisa noshintsho, ukuphatha ubungozi, nokugcina ukuqhubeka kwebhizinisi.
Indima yokuphathwa kwebhizinisi ekubumbeni ukusebenza kahle
Ukuphathwa kwebhizinisi kusebenza njengohlelo olulawula ukuphathwa kwenkampani, ukuhamba komsebenzi, kanye nokusetshenziswa kwezinsiza. Kuhlanganisa ukwenza izinqumo, ukuphathwa kwemibhalo, ukuxhumanisa iminyango, kanye nokuhlolwa kokusebenza. Ukuphathwa kwebhizinisi okusebenza kahle kunganciphisa ukumosha, kusheshise ukuqedwa komsebenzi, futhi kuthuthukise ukunemba kanye nokuziphendulela. Ngakolunye uhlangothi, ukuphathwa okubuthakathaka kuvame ukuholela ezinkingeni ezifana nemisebenzi ehambisanayo, idatha engahlelekile, ukuxhumana okungekuhle, kanye nezinqumo ezingenalo ulwazi.
Ukusebenza kahle kwenhlangano ekuphathweni kwebhizinisi kusho ukuthi izinhlelo zokuphatha azigcini nje ngokuba "zihlelekile" kodwa futhi ziyakwazi ukushayela umkhiqizo kanye nekhwalithi yesevisi. Ukuphatha okuphumelelayo kulinganisela ukuziphatha kwenqubo nokuguquguquka, okuvumela inhlangano ukuthi ihambe ngokushesha ngaphandle kokulahlekelwa ukulawula.
Izinkomba zokusebenza kahle kwenhlangano
Izinkomba eziningana zingasetshenziswa ukuhlola ukusebenza kahle kwenhlangano ekuphathweni kwebhizinisi. Okokuqala, ukufinyelelwa komgomo, okubhekisela ezingeni lapho imigomo yokuthengisa, yokukhiqiza, yekhwalithi, noma yesevisi ihlangatshezwa khona. Okwesibili, ukusebenza kahle kokusetshenziswa kwezinsiza, njengezindleko, isikhathi, kanye nabasebenzi. Okwesithathu, ikhwalithi yezinqubo zangaphakathi, okuhlanganisa ukuhamba komsebenzi okubushelelezi, imibhalo enembile, kanye namaphutha amancane okuphatha. Okwesine, ukwaneliseka kwababambiqhaza, okuhlanganisa amakhasimende, abasebenzi, abaphakeli, kanye nabatshalizimali. Okwesihlanu, ukuzivumelanisa nezimo kanye nokusungula izinto ezintsha, okubhekisela ekutheni inhlangano isabela ngokushesha kangakanani ezinguqukweni zemakethe kanye nezomthetho kanye nezinga ekhuthaza ngalo ukuthuthuka okuqhubekayo.
Lezi zinkomba ziyahlobana. Isibonelo, inkampani ingafinyelela imigomo yayo yezezimali esikhathini esifushane, kodwa uma izinqubo zayo zangaphakathi zingahlelekile futhi ukushintshana kwabasebenzi kuphezulu, ukusebenza kwayo kwesikhathi eside kuyangabazeka.
Izici ezithinta ukusebenza kahle kwenhlangano
Izinto eziningana zithonya ukusebenza kahle kwenhlangano ekuphathweni kwebhizinisi. Enye yalezi yisakhiwo senhlangano. Isakhiwo esicacile, esihambisana nokwahlukaniswa kwemisebenzi negunya okufanele, sizonciphisa ukudideka futhi sisheshise ukwenziwa kwezinqumo. Isakhiwo esinobushiqela kakhulu singaphazamisa isivinini, kanti esinye esikhululekile kakhulu singaholela ekuntuleni ukulawula.
Isici sesibili ubuholi. Abaholi abaphumelelayo bayakwazi ukuqondisa, bakhe isiko lomsebenzi, futhi bakhuthaze ukubambisana phakathi kwamaqembu. Ubuholi obuhle bubeka phambili ukuxhumana. Ekuphathweni kwebhizinisi, ukuxhumana okungekuhle kuvame ukuba imbangela yokubambezeleka, ukungqubuzana, kanye namaphutha edatha.
Isici sesithathu isiko lokuhlela. Isiko elisekela ukuziphatha kahle, ukubambisana, kanye nendlela egxile emiphumeleni lizoqinisa ukusebenza kahle. Isibonelo, isiko "lokudlulisa imali" noma isiko lomsebenzi elingakunaki ukugcina isikhathi lizothinta kabi ukusebenza kokuphatha.
Isici sesine ikhono labasebenzi. Ukuphathwa kwebhizinisi kudinga amakhono afana nokuphathwa kwedatha, ukuqonda inqubo, ukufunda nokubhala ngedijithali, kanye namakhono okuhlaziya. Abasebenzi abangenalo ukuqeqeshwa okwanele bazoba nenkinga yokuhlangabezana nezindinganiso zomsebenzi, okwandisa ingozi yamaphutha.
Isici sesihlanu izinhlelo nobuchwepheshe. Ukusebenzisa isofthiwe yokubala, i-ERP, i-CRM, kanye nezinhlelo zokuphatha amadokhumenti kungathuthukisa isivinini sokuphatha kanye nokunemba. Kodwa-ke, ubuchwepheshe busebenza kuphela uma busekelwa ama-SOP acacile nabasebenzisi abanekhono. Ngaphandle kwabo, ubuchwepheshe bungadala ukudideka kanye nezindleko ezengeziwe.
Amasu okukhulisa ukusebenza kahle kwenhlangano
Ukuthuthukisa ukusebenza kahle kwenhlangano ekuphathweni kwebhizinisi kudinga indlela ephelele. Okokuqala, izinhlangano zidinga ukusungula imigomo ecacile nelinganisekayo. Imigomo engacacile izoshiya amayunithi omsebenzi enomuzwa wokuthi awanayo isiqondiso. Ukusungula Izinkomba Zokusebenza Ezibalulekile (ama-KPI) ezifanele kusiza izinhlangano ukuqapha ukusebenza ngendlela eqotho.
Okwesibili, yenza izinqubo zibe zijwayelekile ngokusebenzisa ama-SOP alula kodwa aqinile. Ama-SOP ayinkimbinkimbi kakhulu avame ukunganakwa, kuyilapho ama-SOP ayekethisayo kakhulu kunzima ukuwasebenzisa. Ukwenziwa kube zijwayelekile kubalulekile futhi ekugcineni ikhwalithi yesevisi kanye nokwenza lula izinqubo zokuhlola nokuhlola.
Okwesithathu, qinisa izinhlelo zokuxhumanisa kanye nokuxhumana. Imihlangano ejwayelekile, imibiko ephindaphindwayo, kanye nokusetshenziswa kwamapulatifomu okubambisana kungasheshisa ukugeleza kolwazi. Ezimweni eziningi, izinkinga zokuphatha azibangelwa ukuntuleka kwamakhono, kodwa ngoba ulwazi alufinyeleli kubantu abafanele ngesikhathi esifanele.
Okwesine, ukuthuthukisa ikhono labasebenzi ngokuqeqesha nokuqeqesha. Ukuqeqeshwa akubandakanyi nje amakhono obuchwepheshe kodwa futhi kuhlanganisa nokuphathwa kwesikhathi, ukuxazulula izinkinga, kanye namakhono okusebenzela amakhasimende. Ukuthuthukiswa kwabasebenzi kufanele kubhekwe njengokutshalwa kwezimali, hhayi izindleko.
Okwesihlanu, sebenzisa ubuchwepheshe ngempumelelo. Ukufaka izingobo zomlando zedijithali, ukwenza izinqubo zokugunyazwa ngokuzenzakalela, nokusebenzisa amadeshibhodi okusebenza kunganciphisa isikhathi somsebenzi kanye namaphutha abantu. Kodwa-ke, ukusetshenziswa kumele kuhlelwe kucatshangelwa izidingo zenhlangano, ukulungela kwabasebenzi, kanye nokuphepha kwedatha.
Okwesithupha, sebenzisa ukuhlolwa okuqhubekayo kanye nokuthuthukiswa. Ukuhlolwa kwangaphakathi, izinhlolovo zokwaneliseka, kanye nokuhlaziywa kwembangela yezimbangela kusiza izinhlangano ukuhlonza izindawo okufanele zithuthukiswe. Ukuphumelela akuyona impumelelo eyenzeka kanye kuphela, kodwa kuyinqubo okumele igcinwe ngokulungiswa okuphindaphindiwe.
Izinselele zokugcina ukusebenza kahle
Ngisho noma isu lithuthukiswa, izinhlangano eziningi zibhekana nezinselele ekugcineni ukusebenza kahle. Ukumelana noshintsho kuyinselele evamile, ikakhulukazi lapho kuqaliswa izinqubo ezintsha noma izinhlelo zedijithali. Ngaphezu kwalokho, izinhlangano zivame ukubhekana nezingqinamba zesabelomali kanye nezinsizakusebenza zabantu. Enye inselele ukungahambelani kahle phakathi kweminyango, isibonelo, lapho umnyango wokumaketha uzama isivinini sokukhushulwa ngenkathi umnyango wezezimali ufuna izidingo zokuphatha eziqinile. Uma zingaphathwa kahle, lezi zintshisekelo ezingqubuzanayo zingayinciphisa inhlangano.
Izinguquko zangaphandle nazo zinomthelela omkhulu, njengezinguquko zomthetho, ukuguquguquka komnotho, noma ukuguquguquka kwemakethe. Kulezi zimo, izinhlangano ezisebenzayo yilezo ezingagcina izinqubo zokuphatha ezizinzile ngenkathi zihlala ziguquguquka ekuguquleni amasu ebhizinisi.
Isiphetho
Ukusebenza kahle kwenhlangano ekuphathweni kwebhizinisi kubalulekile ekufezeni imigomo yenkampani ngendlela eqondiwe, elinganisekayo, neqhubekayo. Ukusebenza kahle kubonakala ekhonweni lenhlangano lokuphatha isakhiwo, ubuholi, isiko, izinsizakusebenza zabantu, kanye nobuchwepheshe ngendlela ehlanganisiwe. Ngezinhloso ezicacile, izinqubo zokusebenza ezijwayelekile ezizwakalayo (ama-SOP), ukuxhumana okuqinile, ukuthuthukiswa kwezinsizakusebenza zabantu, kanye nokusetshenziswa kobuchwepheshe kanye nokuhlola okuqhubekayo, izinhlangano zingathuthukisa ukusebenza ngenkathi ziqinisa ukuncintisana. Ekugcineni, ukuphathwa kwebhizinisi okuphumelelayo akugcini nje ngokusekela imisebenzi yansuku zonke kodwa futhi kusebenza njengesisekelo esiyinhloko sokukhula kwenkampani kanye nokuqina kwayo esikhathini esizayo.
