Te Whakahaere Mātauranga i roto i ngā Kamupene
I waenganui i te whakataetae pakihi e kaha haere ana, kāore ngā kamupene e whakawhirinaki anake ki ngā rawa ā-tinana pērā i te mīhini, ngā whare, ngā pūtea rānei. Ko te mātauranga te rawa matua o te whakataetae: ko ngā huarahi pai ki te whakahaere i ngā tukanga, te wheako o te kiritaki, ngā akoranga i akohia mai i te korenga, ngā auahatanga i puta mai i te rangahau, me ngā whatunga whanaungatanga e tautoko ana i te whakatinanatanga o te rautaki. Heoi, he maha ngā wā ka noho tonu te mātauranga ki roto i ngā mahunga o ngā kaimahi, ka marara noa atu i roto i ngā tuhinga maha, ka ngaro rānei ina huri mahi te tangata. Koinei te wāhi e whai wāhi nui ai te whakahaere mātauranga: te whakarite kia hangaia, kia hopukina, kia whakaritea, kia tohaina, kia whakamahia hoki ngā mātauranga whai hua hei whakapai ake i te mahi a te kamupene.
Te whakamāramatanga me ngā whāinga o te whakahaere mātauranga
Ko te whakahaere mātauranga he huinga pūnaha o ngā tukanga me ngā mahi hei whakahaere i te mātauranga o tētahi whakahaere hei tautoko i te whakatau kaupapa, te whai huatanga o te mahi, te auahatanga, me te painga whakataetae. Ko te whāinga matua ehara i te mea ko te hanga noa i tētahi "whare pukapuka tuhinga," engari ko te waihanga i tētahi rerenga mātauranga oraora: ko te mātauranga tika, e tukuna ana ki ngā tāngata tika, i te wā tika, i roto i tētahi whakatakotoranga ngāwari ki te whakamahi.
I roto i ngā kupu mahi, ko ngā whāinga o te whakahaere mātauranga i roto i tētahi kamupene ko: (1) te whakaiti i te tāruarua o ngā mahi nā te mea he ngāwari te wātea o ngā mōhiohio, ā, ka taea te whakamahi anō, (2) te whakapai ake i te kounga o ngā whakataunga nā te mea he māmā ake te uru atu ki ngā raraunga, ngā mahi pai, me ngā akoranga o mua, (3) te whakateretere i te whakaurunga o ngā kaimahi hou, (4) te pupuri i te haere tonutanga ina puta te hurihanga o ngā kaimahi, me te (5) te whakatenatena i te auahatanga mā te mahi tahi a ngā wāhanga.
Ngā momo mātauranga: ngā momo mōhiotanga ngaro me ngā momo mōhiotanga mārama
Ko te mātauranga i roto i ngā whakahaere e wehea whānuitia ana kia rua ngā wāhanga. Tuatahi, ko te mātauranga mārama, ka taea te tuhi mārama: ngā tikanga mahi, ngā pukapuka ā-ringa, ngā pūrongo, ngā tauira, ngā kaupapa here, ngā tuhinga hangarau, ngā meneti hui rānei. He ngāwari noa iho te penapena me te tohatoha i tēnei mātauranga mā roto i ngā pūnaha mōhiohio.
Tuarua, ko te mōhiotanga huna, arā, ko te mōhiotanga e noho pū ana i roto i ngā wheako takitahi: te māramatanga ki te whakahaere i ngā amuamu a ngā kiritaki, ngā pūkenga whiriwhiri, te pānui i tētahi āhuatanga kaupapa, ngā "tinihanga" hangarau kāore i tuhia. He uaua ake te whakawhiti i te mōhiotanga huna nā te mea kāore te rangatira i te tino mōhio ki a ia. Ko tētahi wero nui i roto i te whakahaere mōhiotanga ko te huri i te mōhiotanga huna ki tētahi āhua ka taea te whakawhiti mā te ārahi, ngā hapori mahi, te ako take, ngā tuhinga rānei i kohia mai i ngā wheako tūturu.
Ngā wāhanga nui o te whakahaere mātauranga
Ko te angitu o te whakahaere mātauranga e whakatauhia ana e ngā wāhanga matua e toru: te tangata, ngā tukanga, me te hangarau.
1. Ngā tāngata: He mea nui te ahurea o te tiritiri mātauranga. Mēnā ka whakaarohia e ngā kaimahi te mātauranga hei "rauemi whaiaro" mō te oranga tonutanga, ka huna e rātou ngā mōhiohio. I tetahi atu taha, mēnā ka whakaratohia e te kamupene he whakamihi, he whakatenatena, me tētahi taiao hinengaro haumaru, ka nui ake te hiahia o ngā kaimahi ki te tiri i ngā wheako, tae atu ki ngā hinganga e whakarato ana i ngā akoranga whai hua.
2. Tukanga: Ki te kore he tukanga mārama, ka noho te putunga mātauranga hei puranga kōnae e uaua ana ki te kimi, ā, ka tere te tawhito. Me whakatū e ngā kamupene he rerenga: me pēhea te waihanga i te mātauranga, ko wai ka whakamana, me pēhea te whakahaere i ngā putanga, āhea ka arotakehia, ā, āhea ka whakakorea.
3. Hangarau: Ka tautoko te hangarau i te tauine me te tere. Ka taea e ngā tūāpapa pēnei i ngā intranet, ngā pūtake mātauranga, ngā wiki ā-roto, ngā pūnaha whakahaere tuhinga, te rapu raraunga-pūrongo, tae atu ki te AI mō te rapu tikanga te whakatere i te urunga. Heoi, he whakahohenga noa iho te hangarau; ki te kore he ahurea me ngā tukanga, ahakoa te matatau o te pūnaha, kāore he hua.
Te huringa whakahaere mātauranga i roto i te kamupene
Ka taea te mārama ki te whakahaere mātauranga mā roto i ngā huringa e hono tahi ana:
– Te waihanga me te whiwhi: Ka puta te mātauranga mai i ngā kaupapa, te rangahau, te mahi tahi, te whakangungu, ngā arotake, me ngā wheako o ia rā. Ka taea hoki e ngā kamupene te whiwhi mātauranga mā te kimi kaimahi, ngā hononga mahi tahi, ngā kaihoko, te whakataurite rānei.
– Te hopu me te tuhi: Ka tuhia ngā wheako kaupapa mā roto i ngā akoranga kua akohia, ngā arotake i muri i te matenga, ngā arotake rānei i muri i te mahi. Ka tuhia ngā mahi pai ki roto i ngā SOP, i ngā pukapuka mahi rānei. Mō ngā mōhiotanga huna, ko ngā rautaki noa ko ngā uiuinga tohunga, te tirotiro haere, me ngā kaupapa ārahi.
– Te whakaritenga me te rokiroki: Ka tātaitia te mātauranga ki ngā kāwai, ngā tohu, me ngā raraunga raraunga. Mā ngā paerewa whakaingoa kōnae, ngā hanganga kōpaki, me te whakahaere putanga ka āwhina i te ārai i te raruraru. He mea nui anō hoki kia wehewehea i waenga i ngā tuhinga "tohutoro" me ngā tuhinga "whakahaere" hei ārai i ngā kaiwhakamahi i te whakamahi hē i ngā mōhiohio.
– Te tohatoha me te horapa: Haunga te whakawhirinaki ki ngā putunga raraunga, me whai ngā kamupene i ngā mahi pāpori: ngā hapori mahi, ngā whakaaturanga ā-roto, ngā huihuinga pātai me ngā whakautu, ngā wā tohatoha ia marama, me ngā hongere whakawhitiwhiti kōrero hei āwhina i te kōrero. Ehara i te mea ko te tukuake kōnae anake te mea nui o te tohatoha mātauranga; engari ko te whakarite kia mārama te iwi ki te horopaki me pēhea te whakamahi.
– Te Whakamahinga: Ehara i te maha o ngā tuhinga te tohu o te angitu, engari ko te auau o te whakamahinga o te mātauranga hei whakaoti rapanga, hei tere ake i ngā tukanga, hei karo i ngā hapa e toe ana, me te waihanga auahatanga.
– Aromatawai me te whakahou: Me whakahou tonu te mātauranga. He mea morearea ngā SOP tawhito nā te mea ka akiaki i ngā mahi tawhito. Mā ngā tikanga arotake auau me ngā urupare a ngā kaiwhakamahi ka noho tika tonu ngā ihirangi.
Ngā painga tūturu mō te kamupene
Ka whakaratohia e te whakahaere mātauranga ngā painga kitea puta noa i ngā mahi maha. I roto i ngā mahi whakahaere, ka whakaitihia e ngā paerewa mahi kua tuhia te rerekētanga o te kounga me te whakapiki ake i te whai huatanga. I roto i te ratonga kiritaki, ka āwhina te pūtake mātauranga i ngā kaihoko ki te urupare tere me te pumau. I roto i ngā hoko, ka taea e ngā pukapuka rautaki whakahaere whakahē, ngā rangahau take, me ngā kōtaha kiritaki pai te whakatere i te kati. I roto i te hangarau, ka whakaitihia e ngā tuhinga hoahoa me ngā pūrongo aituā te wā kore mahi. Mai i te tirohanga rautaki, ka āwhina te urunga atu ki ngā māramatanga mākete, ngā tātaritanga, me ngā akoranga mai i ngā whakamātautau i ngā kamupene kia urutau ake.
Hei tāpiritanga, ka tautoko te whakahaere mātauranga i te pupuri i te whakahaere. Ina reti, ina neke atu rānei ngā kaimahi matua, kāore te kamupene e tīmata mai i te tīmatanga. Mā te mātauranga kua hopukina pai ka mau tonu te pumau, ā, ka whakaiti i te utu o ngā hapa nā te ngaronga o te tohungatanga.
Ngā wero i roto i te whakatinanatanga
Ahakoa he pai te ahua, he maha ngā arai e pā ana ki te whakatinanatanga o te whakahaere mātauranga. Ko tētahi ko te kore wā: he pukumahi rawa ngā kaimahi ki ā rātou mahi matua, ā, e kiia ana te tuhinga he taumahatanga tāpiri. Kei reira anō ngā arai ahurea, pērā i te kore e pai ki te whakapuaki nā te wehi kei whakahengia, te wehi kei whakataetae, te kore rānei o ngā painga o nāianei. Ko tētahi atu wero ko te kounga o ngā ihirangi: ko ngā putunga tuhinga kua tawhito, kāore i te hanganga, me te uaua ki te kimi ka ārahi i te tangata ki te rapu kōrerorero, kaua ki te rapu i a rātou anō. I roto i ngā kamupene nui, ka āraihia hoki te whakawhitiwhiti mātauranga e ngā wehenga i waenga i ngā tari.
Me whakahaere hoki ngā take haumarutanga me te muna. Ehara i te mea me wātea ngā mātauranga katoa ki te katoa. He mea nui ngā kaupapa here urunga, te whakarōpūtanga mōhiohio, me te whakangungu haumarutanga kia kore ai ngā mahi tiritiri e tūpono ki ngā mōrearea ture, ki ngā takahi raraunga rānei.
Rautaki mō te hanga i tētahi kaupapa whakahaere mātauranga
Mō te whakahaere mātauranga whai hua, me tīmata ngā kamupene ki ngā hiahia pakihi, kaua ki ngā taputapu. Ko te taahiraa tuatahi ko te tautuhi i ngā wāhi e tino hiahiatia ana: hei tauira, ngā take whakaputa e puta tonu ana, ngā wā whakauru roa mō ngā kaimahi hou, te ngaronga nui rānei o te mātauranga i te wā hurihuri. Kia mārama ngā kaupapa matua, ka taea e ngā kamupene te whakatū i ngā tūranga pēnei i te kaipupuri mātauranga, te ētita, me te toa i roto i ia wāhanga.
Muri iho, whakatūria he paerewa māmā: he whakatakotoranga akoranga kua akohia, he tauira SOP, he tikanga arotake, me ngā ture tohu. Tīmata iti me te whakamātautau i roto i te wāhanga kotahi, kātahi ka whakawhānui ake i runga i ngā urupare. Hei whakatenatena i te whai wāhi, ka taea e ngā kamupene te whakauru i ngā mahi tiritiri ki roto i ngā tukanga mahi: hei tauira, me whai wā tirotiro whakamuri ia kaupapa me te whakarāpopototanga o ngā akoranga kua akohia i mua i te katinga. Ko te whakamihi kore-pūtea (te maioha, ngā whai wāhitanga ki te whakaatu, ngā aromatawai mahi) he maha ake te whai hua i ngā whakatenatena moni anake.
Mō te taha hangarau, whiriwhiria he tūāpapa e ngāwari ana ki te whakamahi, ā, e hono ana ki ō taputapu mahi o ia rā. Mā te āhuatanga rapu pakari, te hanganga mārama, me te ngāwari o te takoha (hei tauira, he wiki) ka piki ake te whakamahinga. He mea nui anō hoki te ine: te aroturuki i te whakamahinga, ngā tuhinga e tino uru atu ana, te wā rapu, me te pānga ki ngā KPI pēnei i te wā whakatau raruraru, te roa rānei o te whakangungu.
Te Katinga
Ehara te whakahaere mātauranga i te kaupapa kotahi-wā, engari he āheinga whakahaere e hiahia ana kia poipoia tonutia. Ko ngā kamupene e angitu ana ki te whakahaere mātauranga ka tere ake te ako, ka ngāwari ake te urutau ki te huringa, ā, ka kaha ake te ātete ki te mōrearea o te ngaronga pūkenga. Hei whakamutunga, ko te whakahaere mātauranga he huri i te wheako hei rawa tiritahi me te hanga i te ako hei wāhanga o te ahurea mahi. Mā te huinga tika o te tangata, ngā tukanga, me te hangarau, ka taea e te mātauranga te noho hei puna painga whakataetae e uaua ana ki ngā kaiwhakataetae te tārua.
