Te Whakatinanatanga o te Whakahaere Huringa
Ko te whakahaere huringa he huarahi hanganga hei āwhina i ngā tāngata takitahi, ngā tīma, me ngā whakahaere ki te whakawhiti mai i tō rātou āhua o nāianei ki tō rātou āhua e hiahiatia ana. I roto i te taiao pakihi tere o ēnei rā—e pāngia ana e ngā whanaketanga hangarau, ngā hihiri mākete, ngā ture, me ngā tono a te kiritaki—kāore te huringa e puta noa i te wā engari he mea e hiahiatia tonutia ana. Heoi, ko te huringa kāore i te whakahaeretia pai ka tūpono ki te waihanga i te ātete, te hekenga o te hua, te pakanga ā-roto, tae noa ki te korenga o te kaupapa. Nō reira, ko te whakatinana i te whakahaere huringa he pūkenga nui o te whakahaere hei whakarite i te huringa whai hua me te pumau.
He aha te hiranga o te Whakahaere Huringa?
He maha ngā kaupapa whakarerekētanga e rahua ana, ehara i te mea nā te mea he kino te whakaaro, engari nā te mea kāore i te whai whakaaro te whakatinanatanga ki te taha tangata. He maha ngā wā ka puta mai te koretake o te huringa: he tūranga hou, he huarahi mahi hou, he whāinga hou, he hangarau hou rānei. Ki te kore he whakawhitiwhiti kōrero mārama me te tautoko tika, ka taea e ngā kaimahi te mataku, te kore e maioha, te kore rānei i rite. Ka taea e ngā pānga te ahu mai i te ātete puku, te hekenga o te kounga mahi, tae noa ki te nui o te hurihanga mahi. Ko te whakahaere huringa he "piriti" e hono ana i te rautaki pakihi me te rite o te tangata, e āhei ai te whakaae, te tango, me te whakaputa i ngā painga tūturu.
Ngā Mātāpono Taketake o te Whakatinanatanga
Ko te whakatinanatanga o te whakahaere huringa e whai ana i ētahi mātāpono matua. Tuatahi, me whai take pakari te huringa (he wairua o te hiahia ki te tere) me te kaupapa mārama. Tuarua, he mea nui te kaiārahi pumau, nā te mea ka whai ngā kaimahi i te tauira i whakatakotoria e ō rātou rangatira. Tuatoru, he mea nui te whakawhitiwhiti kōrero ā-rua kia kore ai e "pānui" noa te whakahaere i te huringa engari kia whakarongo hoki ki ngā āwangawanga me ngā urupare. Tuawhā, me whakatinana te huringa mā te tautoko tūturu: te whakangungu, te ārahi, ngā rauemi, me ngā whakarerekētanga kaupapa here. Tuarima, me ine te angitu kia taea ai e te whakahaere te whakatau he aha te mea e mahi ana me he aha te mea e hiahia ana kia whakapaitia.
Wāhanga 1: Te Tātaritanga me te Tātari i te Ritenga
Ko te taahiraa tuatahi i roto i te whakatinanatanga ko te mārama ki te kaupapa matua. Me whakahaere e ngā whakahaere he tātaritanga mō te rite ki te huringa, tae atu ki te ahurea mahi, ngā taumata pūkenga, te kawenga mahi, me te hītori o te angitu, te kore rānei o ngā huringa o mua. I tēnei wāhanga, he mea nui te mahere a ngā kaipupuri hea: ko wai ka pāngia tika, ko wai he mana nui, ā, ko wai ka kaha ki te tautoko, ki te ātete rānei. Kei roto hoki i te tātaritanga te tautuhi i ngā mōrearea, pērā i ngā mōrearea whakahaere nā te whakawhiti, ngā mōrearea haumarutanga raraunga mēnā ka whakatinanahia he pūnaha hou, te mōrearea rānei o te hekenga o te ratonga kiritaki.
Ko te hua o tēnei wāhanga he pikitia tūturu o te taumata o te rite o te whakahaere, ngā wāhanga e tika ana kia arohia, me te rautaki huarahi tino tika.
Wāhanga 2: Te Whakatū i te Matakite, te Whānuitanga, me te Mahere mō te Huringa
I muri i te mārama ki ngā āhuatanga tuatahi, me whakawhanake e te whakahaere he tirohanga mārama, he mārama hoki mō te huringa. Me whakautu te tirohanga ki te pātai: "He aha tā tātou e hiahia ana kia rite i muri i te huringa?" Haunga te tirohanga, me whakamārama te whānuitanga kia kore ai e mārama ngā tumanakohanga. Hei tauira, ko te whakatinanatanga o tētahi pūnaha ERP ehara i te mea ko te tāutanga pūmanawa anake; kei roto hoki ko ngā huringa ki ngā tukanga hoko, rarangi taonga, kaute, me te pūrongo.
Ko te tikanga, kei roto i tētahi mahere whakarerekētanga:
1. Ngā whāinga me ngā tohu angitu (hei tauira, kua piki ake te tere o te tukanga mā te 30%, kua heke ngā hapa mā te 20%).
2. Te wātaka me ngā wāhanga whakatinanatanga (kaupapa whakamātautau, te whakatinanatanga āta haere, te whakaū).
3. Ngā whakaritenga rauemi (rōpū kaupapa, tahua, kaihoko, kaiwhakaako).
4. Ngā rautaki whakawhitiwhiti kōrero me te whakangungu.
5. Ngā mahere whakaiti mōrearea me te whakahaere ātete.
Mā te mahere pai ka arotahi ake ngā huringa, ā, ka ārai i te whakapoauau i te mara.
Wāhanga 3: Whakawhitiwhiti Kōrero Hangaia, Pūmau hoki
Ko te whakawhitiwhiti kōrero te kaupapa matua o te whakahaere huringa. Me whakarite e ngā whakahaere kia tukuna ngā karere i runga i te auau, i te tika, me te whai hua. Kāore e ranea te kotahi wā whakawhitiwhiti kōrero, nā te mea me whakahou te tangata kia mārama, kia whakaae, kia urutau ai.
Ko ētahi o ngā āhuatanga o te whakawhitiwhiti kōrero whai hua ko:
– Te take i hangaia ai te huringa (ngā take pakihi, ngā wero, ngā whai wāhitanga).
– He aha ngā mea e rerekē ana, ā, he aha ngā mea e mau tonu ana (te whakaiti i te koretake).
– Te pānga ki ngā tūranga me ngā mahi (mārama, tūturu hoki).
– Tautoko e wātea ana (whakangungu, tari āwhina, kaiārahi).
– Āhea ka puta ngā huringa (te maramataka me ngā whakatutukitanga).
Haunga ngā hongere ōkawa pēnei i te īmēra a te kamupene, ngā huihuinga ā-rohe, te ipurangi ipurangi rānei, he maha ngā wā ka whai hua ake ngā whakawhitiwhiti kōrero ōkawa—mā roto i ngā kaiārahi tīma me ngā toa huringa—nā te mea he āhua whaiaro, ā, ka taea te whakautu tika i ngā pātai.
Wāhanga 4: Te Whai Wāhitanga o ngā Kaiwhaiwāhi Matua me ngā Toa Huringa
Ka māmā ake te whakaae ki ngā huringa mēnā ka whai wāhi ngā kaimahi. Ka taea te whakamahi i tēnei whai wāhi hei wāhanga kōrero, hei awheawhe hoahoa tukanga, hei whakamātautau pūnaha, hei huihuinga urupare rānei. Mā te whai wāhi, ehara i te mea ka whiwhi ngā whakahaere i ngā urupare whai hua anake, engari ka hanga hoki i te wairua o te mana whakahaere.
Ko tētahi mahi noa ko te hanga i tētahi whatunga o ngā toa huringa: he kaimahi kua tohua mai i ngā momo wāhanga hei hononga i waenga i te tīma kaupapa me ngā kaiwhakamahi o te mara. Ka āwhina ngā toa huringa ki te whakawhitiwhiti i ngā huringa, te tautuhi tere i ngā raruraru, me te whakatauira i te tango i ngā whanonga hou.
Wāhanga 5: Whakangungu, Ārahi, me te Whakatikatika Tukanga
He maha ngā wā ka kore e angitu te whakatinanatanga o ngā huringa nā te mea kāore i te rite te tangata ki te whakahaere. Me whakarite te whakangungu kia rite ki ngā hiahia o ia kaiwhakamahi, mai i ngā kaiwhakamahi taketake ki ngā kaiwhakahaere ki ngā kaiwhakahaere pūnaha. Me whai hua hoki ngā rauemi whakangungu, me whai pānga ki ngā mahi o ia rā, ā, me whakauru hoki he rangahau take.
Haunga te whakangungu, he mea tino nui te whakangungu me te tautoko i muri i te whakatinanatanga, hei tauira:
– te tari āwhina, te pokapū āwhina rānei,
– ngā pukapuka mahi me ngā akoranga ataata,
– ngā wā wānanga ā-wiki,
– te tikanga whakanui raruraru.
I tētahi atu taha, me whakarite ngā tukanga me ngā kaupapa here o te whakahaere. Mena kei te hiahia tētahi kamupene i ngā huarahi mahi hou, engari kei te tawhito tonu ngā KPI, ngā SOP, ngā hanganga whakatenatena rānei, ka uaua te pupuri i te huringa.
Wāhanga 6: Te Whakahaere i te Ātete me te Taupatupatu
He mea maori te ātete, ehara i te hoariri. He maha ngā wā ka puta mai i te wehi kei ngaro te mana whakahaere, kei mārama te kore whakaaro, kei pāngia rānei e ngā wheako kino o mua. Ko ngā rautaki whakahaere ātete ko:
– whakarongo ki ngā amuamu me te whakamārama i ngā kōrero,
– whakauru i te rōpū tautohe ki te otinga,
– te whakarato tautoko tāpiri ki ngā wāhanga e raru ana,
– kia tino mōhio kei te tauira te rangatira tata tonu.
He mea nui anō hoki kia wehewehea te ātete kare ā-roto me te ātete e ahu mai ana i ngā meka. Mena he tika ngā āwangawanga (hei tauira, te pikinga o te mahi), me whakarerekē e te whakahaere te mahere whakatinanatanga.
Wāhanga 7: Aroturuki, Aromatawai, me te Whakapakari Ahurea
Kāore te huringa i oti ina whakarewahia he pūnaha hou, ina whakatūria rānei he hanganga hou. Ko te wāhanga matua ka puta i muri i te whakatinanatanga tuatahi, ina me whakarite e ngā whakahaere kia noho te huringa hei tikanga noa. Ka whakahaerehia te aroturukitanga mā roto i ngā tohu mahi, ngā rangahau mō te pai o te kaiwhakamahi, ngā arotake tukanga, ngā aromatawai kounga ratonga rānei.
Ka taea te whakapakari mā te:
– te whakanui i ngā wikitoria tere,
– te utu i ngā tīma e angitu ana ki te whakamahi,
– te whakapai ake i ngā ture me ngā tikanga kia rite ki ngā huarahi mahi hou,
– whakauru i ngā whanonga hou ki roto i ngā aromatawai mahi.
Ina whakauruhia ngā huringa ki roto i te ahurea whakahaere, ka pumau ake, ka roa ake hoki ngā hua.
Te Katinga
He tukanga rautaki te whakatinanatanga o te whakahaere huringa e hiahia ana ki te whakamahere, te kaiārahi, me te arotahi ki te tangata. Ko ngā whakahaere e angitu ana ki te whakahaere huringa, ehara i te mea ka taea e rātou te whakarewa i ngā kaupapa whakawhiti engari ka whakarite hoki kia mārama, kia whakaaetia, kia whakatinanahia aua huringa kia noho rā anō hei paerewa hou. Mā te tātaritanga tika, te whakawhitiwhiti kōrero kaha, te whai wāhi a ngā kaimahi, te whakangungu e tika ana, me te whakapakari i muri i te whakatinanatanga, ka taea e ngā kamupene te whakaiti i te ātete, te whakanui ake i te angitu o te kaupapa, me te hanga i ngā whakahaere e urutau ana ki ngā wero o te heke mai.
