Pūnaha Whakahaere mō te Whakahaere Rōpū Pai
Ko te whakahaere pai o te tīma ehara i te mea ko ngā pūkenga hangarau me ngā pūkenga kaiārahi anake, engari ko tētahi pūnaha whakahaere kua whakaritea pai, kua rite tonu, ā, he ngāwari ki te whakatinana. He maha ngā wā ka kiia te whakahaere he mahi "kei muri i te whakaaturanga", engari he mahi nui tana ki te whakarite kia arotahi te mahi tahi, kia inehia, ā, kia whakaitihia te kore whakawhitiwhiti kōrero. Ki te kore he pūnaha whakahaere pai, ka ngāwari te pāngia e ngā mahi taupatupatu, te uaua ki te whai i te ahunga whakamua, te taupatupatu o ngā kaupapa matua, tae atu ki te moumou taima ki ngā mahi ka taea te whakatau mā ngā tikanga māmā.
E matapakihia ana e tēnei tuhinga ngā ariā me ngā wāhanga matua o tētahi pūnaha whakahaere hei āwhina i te whakahaere tīma kia ngaio ake, ahakoa mō ngā whakahaere iti, mō ngā hapori, mō ngā kamupene e tipu haere ana rānei.
1. He aha te Pūnaha Whakahaere i roto i te Whakahaere Rōpū?
Ko te pūnaha whakahaere he kohinga ture, tukanga, tuhinga, me ngā taputapu e whakamahia ana hei whakarite i ngā mahi a te tīma—mai i te whakamahere me te wehewehe mahi, te whakawhitiwhiti kōrero, te tuhi tuhinga, me te aromatawai. Ehara i te mea kia noho pōriro te mahi, engari kia waihangahia he tikanga kia taea ai e te tīma te arotahi ki te whakatinanatanga me ngā hua.
Ko ngā āhuatanga o tētahi pūnaha whakahaere pai: he mārama, he ngāwari ki te mārama, ka taea te whakatinana e ngā mema katoa, kua tuhia, ā, ka taea te ine i tōna whai huatanga. Hei tāpiri, me ngāwari te pūnaha ki te urutau ki ngā hiahia hurihuri o te tīma.
2. Ngā Painga o tētahi Pūnaha Whakahaere Hanganga
He pānga tika tō te hanga i tētahi pūnaha whakahaere pai ki te mahi a te tīma. Ko ētahi o ngā painga matua ko:
1. Te mārama o ngā tūranga me ngā kawenga
E mārama ana te katoa ki ngā mea e tika ana kia mahia, te wā e tutuki ai ngā mahi, me ngā paerewa e tumanakohia ana.
2. Te whakaiti i te kore whakawhitiwhiti kōrero
He pai te penapena i ngā mōhiotanga nui, kia kore ai e iri ki te mahara, e kore hoki e kōrero pōturi.
3. Te whai hua o te wā
Kāore e hiahiatia ana e ngā tīma te whakahoki i ngā whakamārama, te rapu i ngā kōnae tawhito, te whakaaro rānei ki te tūnga o te mahi.
4. Te whakanui ake i te kawenga
Ka taea te aru i te ahunga whakamua o te mahi, ka taea te arotake i ngā whakataunga, ā, ka tika ake ngā aromatawai.
5. Te whakawhanuitanga o te tīma
Ka tere ake te tukanga whakauru ina tae mai ngā mema hou nā te mea kua wātea kē ngā SOP me ngā tuhinga.
3. Ngā Wāhanga Matua o te Pūnaha Whakahaere Rōpū
Kia tino whai hua ai tētahi pūnaha whakahaere, he maha ngā wāhanga me whakauru mai i te tīmatanga.
a. Hanganga Whakahaere me te Wehenga o ngā Tūranga
Tīmata mā te whakatū i tētahi hanganga māmā: ko wai hei kaiārahi tīma, hei kaiwhakahaere, hei mema o te tīma whakatinana, me ngā mahi tautoko pēnei i te whakahaere, te pūtea, te tuhi tuhinga rānei. Kāore e hiahiatia kia uaua, engari me mārama.
Whakamahia hoki ngā taputapu pēnei i te RACI Matrix:
– Kawenga: kaiwhakahaere mahi
– Kawenga: te tangata e whai kawenga ana i te mutunga
– I kōrerohia: te rōpū e tonoa ana kia whakaarohia
– Kua whakamōhiotia: te rōpū e hiahia ana kia whakamōhiotia
Mā te RACI, kāore ngā kawenga e taupatupatu, ā, ka tere ake te whakatau kaupapa.
b. SOP (Tukanga Whakahaere Paerewa)
He paerewa ngā SOP mō ngā mahi o ia rā, hei tauira:
– Te tukanga mō te tuku i ngā hiahia, i ngā utu rānei
– Te tukanga whakaae tuhinga
– Te rere o te whakaputanga ihirangi
– Me pēhea te hanga pūrongo ā-wiki
– Ngā tikanga me ngā meneti o te hui
Me poto, me arorau, me ngāwari hoki te whai i tētahi SOP pai. Āta karohia ngā SOP roa rawa, kei kore e pai te iwi ki te pānui.
c. Pūnaha Whakamahere me te Whakaritenga
Me mārama te maramataka mahi a ngā tīma. Mā te whakahaere pai ka whakaratohia:
– Ngā whāinga ā-marama/ā-wiki
– Te rārangi wā o te kaupapa
– Te wātaka hui auau
– Te rā kati mō te mahi takitahi
Whakamahia ngā tikanga pēnei i te OKR (Ngā Whāinga me ngā Hua Matua) me ngā Whāinga SMART rānei hei whakarite kia taea te ine i ngā whāinga. Ko te mea nui, ehara i te mea ka hangaia noa ngā rārangi wā, engari ka aroturukitia, ka whakarerekētia hoki i te huringa o ngā kaupapa matua.
d. Te Whakahaere Tuhinga me te Pūranga
Ko tētahi o ngā pūtake nui o te raruraru ko ngā kōnae marara. Me whakatau e te pūnaha whakahaere:
– Te hanganga kōpaki (hei tauira, mō ia kaupapa, mō ia marama, mō ia wāhanga rānei)
– Te hōputu whakaingoa kōnae ōrite
– Putanga tuhinga (kia kore ai koe e pōhēhē ko tēhea te mea hou rawa atu)
– Ngā mana uru raraunga me te haumarutanga
Whakamahia te rokiroki kapua pēnei i a Google Drive, OneDrive, i tētahi pūnaha ā-roto rānei o te kamupene. Me whakarite kei ia tuhinga nui tētahi wāhi whaimana, kaua ko tō pona whaiaro anake.
e. Pūnaha Whakawhitiwhiti Kōrero ā-Roto
Ko te whakawhitiwhiti kōrero te "toto ora" o te tīma. Mā te whakahaere e whakatau:
– Ngā hongere whakawhitiwhiti kōrero matua (WhatsApp/Slack/Teams)
– Ngā ture whakamahi hongere (hei tauira: te mea tere, te mea kore tere rānei)
– Ngā tikanga whakawhitiwhiti kōrero me te wā whakautu
– Me pēhea te whakanui ake i tētahi raruraru
Hei tāpiritanga, me whakahaere hoki ngā hui i runga i te āhua whakahaere: ka tukuna ngā kaupapa mahi i mua i te hui, ka tohatohahia ngā meneti i muri i te hui, ā, ka tuhia ngā mahi whai muri mai.
f. Te Pūrongo me te Aroturuki i te Ahunga Whakamua
Ki te kore he pūrongo, he uaua ki ngā kaiārahi tīma te mōhio mēnā kei te ahu whakamua te mahi kia rite ki te mahere. Tērā pea kei roto i tētahi pūnaha pūrongo:
– Ngā pūrongo poto o ia rā (mō ngā kaupapa kaha)
– Ngā pūrongo ā-wiki (te mea tino noa)
– Ngā pūrongo ā-marama (mō te aromatawai i ngā whakatutukitanga me ngā rautaki)
Me paerewa ngā whakatakotoranga pūrongo: ngā mahi i mahia, ngā hua, ngā arai, me ngā mahi e whai ake nei. Whakamahia he papatohu māmā i ngā wā katoa e taea ai kia noho tahi te katoa i te whārangi kotahi.
g. Te Whakahaere Pūtea (Mēnā e tika ana)
Mō ngā tīma kaupapa, ngā whakahaere, ngā hapori rānei, me mārama te whakahaere pūtea. Me uru atu ki tēnei, i te iti rawa, ēnei e whai ake nei:
– Te tahua me te whakatutukitanga
– Taunakitanga o te tauwhitinga (pukapuka, nama nama)
– Te tukanga whakahoki moni
– Ngā pūrongo moni ā-wā
Mā te pai o ngā pūtea ka whakaiti i ngā pakanga ā-roto, ka whakapiki hoki i te whakawhirinaki i waenga i ngā mema.
4. Ngā Utauta Mamati e Tautoko ana i ngā Pūnaha Whakahaere
Ka taea te whakateretere i ngā pūnaha whakahaere o ēnei rā mā te whakamahi i ngā taputapu matihiko. Ētahi tauira:
– Trello/Asana/ClickUp: whakahaere mahi me te kaupapa
– Google Workspace/Microsoft 365 : ngā tuhinga, ngā ripanga tātai, ngā maramataka
– Ngā Tīma Slack/Microsoft: te whakawhitiwhiti kōrero me te mahi tahi
– Te Kaupapa/Te Huinga: wiki tīma, SOP, tuhinga mātauranga
– Ngā Puka Google/Typeform: tono mō ngā whakaritenga, ngā rangahau ā-roto
Heoi, he mea nui kia maumahara: ehara ngā taputapu i te otinga kotahi mō te katoa. Ki te kore he aratohu whakamahinga mārama, ka taea e ngā taputapu te whakapiki ake i te uauatanga.
5. Me pēhea te hanga i tētahi pūnaha whakahaere whai hua
Kia kore ai te pūnaha e "pai noa i runga i te pepa", me mahi ēnei mahi:
1. Ngā hiahia o te tīma mahere
Tāutuhia ngā raruraru noa: ngā kōnae ngaro, ngā mahi kāore i te mārama, ngā hui kāore i te whai hua, ngā pūrongo pōrearea rānei.
2. Tīmata mai i te mea tino nui
Whakatinanahia ngā kaupapa matua i te tuatahi: te tohatoha tūranga, te hanganga kōpaki, ngā hongere whakawhitiwhiti kōrero, me te tuku pūrongo.
3. Waihangahia he tauira paerewa
Hoatu ngā tauira mō ngā meneti, ngā pūrongo, me ngā tuhinga kia ōrite te whakatakotoranga o te katoa.
4. Whakawhanaunga me te whakangungu i ngā mema
Ka mahi anake te pūnaha mēnā ka mārama te katoa, ā, ka āwhinahia rātou, kaua e taimaha.
5. Aromatawai ā-wā
Arotakehia mēnā kei te whai tikanga tonu ngā SOP, mēnā kei te whai hua ngā pūrongo, me mēnā kei te whakamahia ngā taputapu.
6. Kia māmā noa iho
He mātāpono nui: me tautoko te pūnaha whakahaere i ngā mahi a te tīma, kaua ko te taha kē.
6. Ngā Wero Noa me te Me Pēhea te Whakakore i a rātou
Anei ētahi wero e pā pinepine ana:
– Te ātete a te mema o te tīma: te wikitoria mā te whakaatu i ngā painga tonu me te waihanga i tētahi pūnaha māmā.
– Te whakawhirinaki ki te kaiwhakahaere kotahi: wehewehea ngā kawenga me te waihanga tuhinga hei pupuri i te pūnaha kia haere tonu ahakoa he panonitanga o ngā kaimahi.
– Te iti o te whakahaere: whakatakotohia he auau (hei tauira, te ripoata i ia Paraire) me te whakatakoto tauira mai i te kaiārahi o te tīma.
– He tini rawa ngā taputapu: whiriwhiria ngā mea e tino hiahiatia ana e koe, ka whakatū i tētahi "pūtake pono" kotahi mō ngā tuhinga me ngā mahi.
Whakamutunga
Ehara i te mea he kohinga tuhinga me ngā ture noa iho te pūnaha whakahaere tīma pai, engari he anga e mārama ake ai te mahi tahi, e ine ake ai te mahi, ā, e hauora ake ai te mahi tahi. Mā te hanganga tūranga, ngā tikanga whakahaere paerewa (SOP), te whakahaere tuhinga, te whakawhitiwhiti kōrero whai hua, te pūrongo auau, me ngā taputapu tika, ka taea e ngā tīma te mahi pai ake me te arotahi ki te whakatutuki i ā rātou whāinga.
Hei whakamutunga, ehara i te mea ka mahi kaha noa te tīma toa engari ka mahi hoki i roto i tētahi pūnaha kua whakaritea pai. Ko te whakahaere pai te tūāpapa o te ngaiotanga—mā reira ka noho pumau, ka whai hua te tīma, ā, ka rite ki te tipu ki te aro atu ki ngā wero hou.
