Pūnaha Whakahaere mō te Whakahaere i ngā Whakapaunga a te Kamupene
I roto i te ao pakihi whakataetae, ehara i te mea ko te aroturuki noa i ngā tau te whakahaere i ngā whakapaunga a te kamupene. Ka taea e te whakapaunga kore whakahaere te whakaiti i ngā hua, te whakararu i te rere o te moni, tae atu ki te hanga i ngā mōrearea tutuki ture me te tinihanga. Nō reira, me whai pūnaha whakahaere ngā kamupene hei whakahaere i ngā whakapaunga i roto i te huarahi ma, ine, me te ngāwari ki te arotake. Ko tēnei pūnaha te pou tuara o te whakatau pūtea—mai i te whakamahere tahua me ngā whakaaetanga hoko ki ngā utu a ngā kaihoko, ki te pūrongo me te aromatawai.
1. He aha te hiranga o tētahi pūnaha whakahaere whakapaunga?
Ka puta ngā whakapaunga a te kamupene i ia rā: ngā hoko rauemi mata, ngā utu whakahaere tari, ngā whakapaunga haere, ngā ohaurunga pūmanawa, ngā pire hiko, me ngā utu tiaki rawa. Ki te kore he pūnaha whakahaere mārama, ka tomuri te tuhi i ngā whakapaunga, ka ngaro ngā tuhinga tauwhitinga, ka puta rānei ngā whakapaunga me te kore whakaaetanga tika.
He pai ngā painga o tētahi pūnaha whakahaere, tae atu ki:
1. Te whakahaere kaha ake i te tahua: whakaitihia te para, me te whakarite kia rite te whakapaunga ki te wā tika.
2. Te māramatanga me te kawenga: ka taea te whai i ia whakapaunga ki te tangata nāna i tono, ki te tangata nāna i whakaae, me te aha i whakamahia ai.
3. Te whai huatanga o te tukanga: te tere ake o te rere o ngā tono, ngā whakaaetanga, me ngā utu.
4. Te Whakatutukitanga: ka māmā ake te whakatutuki a ngā kamupene i ngā paerewa arotake me ngā ture tāke.
5. Te whakatau kaupapa e ahu mai ana i ngā raraunga: ka taea e ngā kaiwhakahaere te aroturuki i ngā au o ngā utu me te mahi i ngā mahi e tika ana hei penapena utu.
2. Ngā Wāhanga Matua o te Pūnaha Whakahaere Whakapaunga
Kia pai ai te whakahaere o te pūnaha, me hanga e ngā kamupene ngā wāhanga matua e whai ake nei:
a) Kaupapahere Whakapaunga me te SOP
I mua i te kōrero mō ngā tono, ngā hangarau rānei, ko te mea nui ko ngā ture o te kēmu. Me whakamārama e te SOP (Standard Operating Procedure) ēnei:
– Ngā momo whakapaunga e whakaaetia ana, e rāhuitia ana hoki.
– Te herenga whakapaunga mōrahi i runga i te tūranga, i te tari rānei.
– Ngā tikanga tuku me te whakaae.
– Ngā tuhinga tautoko me tāpiri (nama, rīhiti, poutapeta).
– Te maramataka utu me ngā tikanga whakahoki moni.
– Ngā paerewa mō te whiriwhiri kaihoko me te hoko rawa.
Ka whakaitihia ngā whakatau whakaaro takitahi e ngā SOP mārama, ā, ka ārai i ngā "tikanga" whakapau moni e uaua ana ki te whakahaere.
b) Hanganga Tahua me ngā Waehere Pūkete
Me whakarōpū ngā whakapaunga kia ōrite. Ko te tikanga, ka whakamahia e ngā kamupene ngā waehere pūkete (tūtohi pūkete) hei whakarōpū i ngā whakapaunga, hei tauira:
– Ngā utu whakahaere (reti, hiko, ipurangi)
– Ngā utu hokohoko (pānui, huihuinga)
– Ngā utu HR (whakangungu, kimi kaimahi)
– Ngā whakapaunga haere (te kawe waka, te wāhi noho)
– Ngā utu tiaki (ratonga mīhini, whakatikatika whare)
Mā tēnei hanganga, ka taea te whakarite i ngā pūrongo whakapaunga i waenga i ngā wā, i waenga i ngā tari, me te whakataurite ki te tahua.
c) Rerenga Mahi Tukunga–Whakaaetanga
He ngāwari te mārama ki te rere o tētahi pūnaha whakahaere whakapaunga pai, hei tauira:
1. Ka tukuna e ngā kaimahi/tari ngā hiahia.
2. Ka tirohia e te pūnaha te wātea o te tahua.
3. Ka whakaae te rangatira o mua.
4. Ka manatokohia e te pūtea ngā tuhinga me te tutuki i ngā whakaritenga.
5. Mā te Hokohoko (mēnā e tika ana) ka tīpakohia ngā kaihoko, ka waihangahia hoki te PO.
6. Ka utua te utu i runga i ngā tikanga.
7. Ka tuhia, ka ripoatatia hoki ngā whakawhitiwhitinga.
Ka mārama ake tēnei raupapa, ka iti ake te mōrearea o te whakapau moni kāore i te whakahaerehia.
d) Ngā Puranga Tuhinga me ngā Taunakitanga
Me tuhi me te whai i ngā whakawhitiwhitinga katoa. I roto i ngā mahi o ēnei rā, me whakamahi ngā kamupene i ngā pūranga matihiko hei:
– Kāore ngā taunakitanga e ngaro ngāwari.
– Te tere ake o te rapu tuhinga.
– He māmā ake ngā arotake ā-roto, ā-waho hoki.
– He nui ake te wāhi whakahaere, ā, he iti ake te utu.
Ko ngā tuhinga e hiahiatia ana ko ngā nama, ngā ota hoko, ngā tuhinga tuku, te taunakitanga whakawhiti, me ngā rīhiti tāke mēnā he mea.
e) Te Pūrongo me te Aromatawai Ā-Wā
Ehara i te mea ko te pūrongo pai anake e whakaatu ana i ngā whakapaunga katoa, engari e whakarato ana hoki i ngā māramatanga, hei tauira:
– Ngā whakapaunga mō ia kāwai me ia tari.
– Te whakataurite i te whakatutukitanga me te tahua.
– Ngā au o ngā utu ia marama/ia hauwhā.
– Ngā kaihoko me te uara tauwhitinga nui rawa atu.
– Ngā whakapaunga motuhake mō ngā rangahau.
Mai i tēnei pūrongo, ka whakahaerehia e ngā kaiwhakahaere te mana whakahaere me ngā whakapainga.
3. Ngā Momo Whakapaunga me te Whakahaere i aua Whakapaunga
Kāore e ōrite te whakahaere i ngā whakapaunga katoa. Me wehewehe te pūnaha whakahaere i waenga i ētahi wāhanga nui:
a) Ngā Whakapaunga Auau (Ngā Whakapaunga Auau)
Tauira: reti tari, hiko, ipurangi, ohaurunga pūmanawa. Me whakarite me te whakahaere aunoa i ēnei whakapaunga, engari me aroturuki kia kore ai e piki haere ngā utu kāore i te whakaarohia.
b) Utu Kotahi
Tauira: hoko pona, whakahoutanga rūma, utu huihuinga. Ko ēnei momo whakapaunga me whakaae rawa atu nā te mea he nui, ā, kāore e puta i ia marama.
c) Te Whakahokinga Moni a ngā Kaimahi
Ko te utu mō ngā whakapaunga haere pakihi, ngā hoko iti rānei e hiahiatia ana he ture mārama: ngā herenga mōrahi, ngā rā kati tono, ngā whakatakotoranga taunakitanga, me ngā kāwai e whakaaetia ana. Mā te pūnaha matihiko ka tere ake te tukanga me te kore e ngaro te mana whakahaere.
d) Ngā Whakapaunga Kaupapa
I roto i tētahi pakihi kaupapa, me tuhi ngā utu mō ia kaupapa me ia wāhanga o te mahi. He mea nui tēnei hei whakatau i te hua o te kaupapa, hei karo i ngā tāpaetanga, me te whakarite kia tika te tohatoha o ngā utu.
4. Te Whakamatihiko i te Pūnaha Whakahaere Whakapaunga
He maha tonu ngā kamupene e whakawhirinaki ana ki te Excel me ngā tuhinga pepa. Ahakoa ka whai hua pea tēnei huarahi i te tīmatanga, he ngāwari ki te whakauru hapa, ki te tāruarua, ā, he uaua ki te arotake. Mā te mamati ka taea te whakahaere i tētahi tukanga kia māmā ake, kia tere ake hoki.
Ko ngā āhuatanga tino pai mō tētahi pūnaha matihiko ko:
– Puka tono ipurangi me ngā taunakitanga kua tāpirihia.
– Whakaaetanga maha-taumata.
– Ngā whakamōhiotanga aunoa mō ngā whakamaharatanga whakaae/utu.
– Te whakaurunga ki te kaute me te peeke.
– Papatohu wā-tūturu mō te tahua me te tahua tūturu.
– Te ara arotake mō ia huringa raraunga.
Ka taea e ngā kamupene te whiriwhiri i te pūmanawa kaute, te ERP, te pūnaha whakahaere whakapaunga motuhake rānei, i runga i tō rātou tauine me ngā hiahia.
5. Te Mana Whakahaere ā-Roto hei Ārai i te Tinihanga
He tikanga whakahaere ā-roto anō hoki te pūnaha whakahaere whakapaunga. Ko ētahi o ngā mana whakahaere nui ko:
– Te wehewehenga o ngā mahi: me tuku, me whakaae, me utu hoki ngā tāngata rerekē.
– Ngā herenga whakamanatanga: me whakaaetia ētahi moni e te taumata whakahaere teitei ake.
– Manatoko tuhinga-toru (taurite-toru): Me taurite te poutapeta, ngā taonga i tae mai, me te nama nama i mua i te utu.
– Ngā arotake ā-wā: ngā tirotiro matapōkere o ngā taunakitanga tauwhitinga me te tutuki i ngā whakaritenga whakaritenga.
– Rārangi kaihoko kua manatokohia: ka whakaiti i te mōrearea o ngā kaihoko rūpahu.
Ehara tēnei mana whakahaere i te kī kāore te kamupene e whakawhirinaki ki ana kaimahi, engari hei tiaki i ngā rōpū katoa, hei whakarite hoki kia tika te whakamahinga o te moni a te kamupene.
6. Ngā Wero Whakatinanatanga me Me Pēhea te Whakakore i a rātou
He maha ngā wā ka pāngia te hanga i tētahi pūnaha whakahaere whakapaunga e ngā wero pēnei i te ātete a ngā kaimahi, ngā tikanga tawhito, ngā āwangawanga rānei mō te whakaroa i te tukanga. Hei whakakore i ēnei wero:
1. Te whakawhanaungatanga me te whakangungu: whakamāramahia ngā painga me pēhea te whakamahi i te pūnaha.
2. Whakangāwaritia te rere o ngā mahi: kaua e waihangahia he tukanga paparua mō ngā whakapaunga iti.
3. Whakatakotoria ngā KPI: hei tauira, te wā whakaae toharite, te reiti tutuki i ngā taunakitanga, me te tika o te tuhi.
4. Tīmata ki tētahi kaupapa whakamātautau: whakamātautauhia i roto i tētahi tari i mua i te whakatinanatanga katoa.
5. Whakapai tonu: arotakehia ngā SOP me ngā pūnaha i ia hauwhā, i ia wāhanga ako rānei.
7. Whakamutunga
He tūāpapa nui te pūnaha whakahaere mō te whakahaere i ngā whakapaunga a te kamupene hei pupuri i te hauora pūtea o te pakihi. Mā te mārama o ngā SOP, te hanganga tahua kua whakaritea pai, te rerengamahi whakaae whai tikanga, te tuhinga whānui, me te pūrongo whai kōrero, ka taea e ngā kamupene te whakahaere i ngā utu me te whakapai ake i te whai huatanga. I te whakakotahitanga o te mamati me ngā mana whakahaere ā-roto kaha, ka pai ake te rite o ngā kamupene mō ngā arotake, ka whakaiti i te mōrearea o te tinihanga, ā, ka whakatau rautaki e ahu mai ana i ngā raraunga. Hei whakamutunga, ko te whakahaere whakapaunga pai ehara i te mea ko te penapena moni anake, engari ko te whakarite hoki kia whai wāhi ia tāra e pau ana ki te tipu o te kamupene.
